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New Job Technical Support Executive In Gujarat

Technical Support Executive
Technical Support Executive

Technical Support Executive

Company : Indeed
Salary : ₹7,500 - ₹20,000 a month
Location : Gujarat

Full Description

Key Responsibilities as a Customer Success Executive

  • Creating a sustainable relationship with customers who have already purchased software with extraordinary & proactive support.
  • Identify initiatives to maintain and manage customer expectations and satisfaction, as well as encourage product utilization and growth.
  • Lead training for customers, explaining our software or SaaS platform features/functionality and answering their business or technical questions.
  • Participate in the assessment of the quality & effectiveness of customer interactions.
  • Build, grow, and expand client relationships at all levels and across various functional areas of the organization.
  • Hold product demonstrations for customers.
  • Handle and resolve customer requests and complaints.
  • Manage the projects with internal developers by collaborating actively with clients.
  • Have a handover session with client for quickly understand product and get started with their configuration to go live.
  • Mediate between clients and the organization.
  • Articulate insights from our customers to our product, development, and marketing teams to help shape EnactOn into an industry leader.

Requirements for a Customer Success Executive Candidate

  • Graduate in engineering or equivalant degree
  • Strong organization and presentation skills
  • Self-driven and proactive nature.
  • Excellent communication and interpersonal skills.
  • Demonstrate leadership qualities.
  • High computer literacy and ability to quickly learn new software.
  • Knowledge of customer success processes.
  • Experience in document creation.
  • Patient and active listener.
  • Passion for service.

Soft Skills

  • Proficiency in English
  • Efficient taskmaster
  • Self-reliant and quick learner
  • Convey effectively with all task progress, evaluations, suggestions, schedules along with technical and process issues
  • Creative and efficient problem solver
  • Strong critical & logical thinking.
  • Effective negotiator
  • Highly organized, neat, and structured

You have very higher chances of grabbing this position:

  • If you have been part of the team that has developed a SaaS platform
  • If you take initiative and work independently.
  • If you have prior experience working with clients internationally.
  • If you have a University degree or equivalent.

Job Type: Full-time

Pay: ₹7,500.00 - ₹20,000.00 per month

Benefits:

  • Flexible schedule
  • Food provided
  • Work from home

Day range:

  • Monday to Friday

Shift:

  • Day shift

Ability to commute/relocate:

  • Surat - 395017, Gujarat: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

  • Are you having exposure to the technical world?

Education:

  • Bachelor's (Preferred)

Experience:

  • Technical support: 1 year (Preferred)
  • total work: 1 year (Preferred)

Language:

  • English (Preferred)

Speak with the employer
+91-XXXXXXXXXX