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New Job Production Analyst In Karnataka

Production Analyst
Production Analyst

Production Analyst

Company : FullCycle Private Limited
Salary : ₹4,00,000 - ₹8,50,000 a year
Location : Karnataka

Full Description

Come join one of the fastest-growing healthcare information exchange companies in the United States.

ChartRequest is a part of MyHealth, an Atlanta-based healthcare information technology and services company. As one of the leading health information exchange solutions in the U.S. ChartRequest empowers healthcare providers to electronically request and receive health information in a secure, efficient, and cost-effective manner. From streamlining workflows to documenting HIPAA compliance, ChartRequest is trailblazing a path for improved efficiency and better patient care.

Since 2012, ChartRequest has managed hundreds of thousands of secure requests for patient health information on behalf of our providers. The provider network using ChartRequest to exchange critical continuation of care documentation has grown to include over 5,000 provider entities including hospitals, large multi-state and specialty groups, as well as individual practices in the 50 United States.
At ChartRequest we work hard to encourage everyone to bring their authentic selves to work every day.

About the Opportunity:

We require full-time hours for this role. This is a great opportunity to get in the door with a growing company as a leader.

ChartRequest is currently seeking qualified professionals for a Customer Success Associate role. This role will process and QA medical records in compliance with HIPAA standards. This position is for M-F shift.

Principle Duties and Responsibilities:

  • Securely process electronic requests for medical records
  • Ensure compliance with customer requirements for requests and processing needs
  • Comply with HIPAA and HITECH Act requirements for each request and customer encounter
  • Provide back-up support to our support team members with ticket escalations
  • Help to ensure we maintain accurate client notes and system instructions as we bring on more customers
  • Communicates appropriate options for issue resolutions in a timely manner
  • Informs customers about services available and assesses customer needs
  • Responsible for the timely reporting, escalation, and resolution of day-to-day operational problems
  • Identify, research and resolve customer issues questions and concerns in a timely manner
  • Monitor various communication streams, direct and indirect, through all channels including email, chat, social, and online ticket portal submissions to identify feedback that requires a response to the end user or internal escalation
  • All other duties as assigned

Required Skills:

  • Help to ensure we maintain accurate client notes and system instructions as we bring on more customers
  • Computer savvy with Electronic Medical Records experience (ie AthenaHealth, Greenway, Epic, Cerner, etc
  • Able to put our customers and users first by practicing empathy, patience, and creativity to solve their problems.
  • Detail oriented. We work with secure patient information all day, every day. Team members must be detail oriented and understand HIPAA compliance and security regulations with an interest in learning more in this space.
  • Responsible and timely. Our customers rely on our team to be diligent and reliable to be on time and work their schedules accordingly. We are extremely flexible, though in the customer support space, we have to cover our working hours of 8am-6pm EST M-F.
  • Able to follow verbal and written communications, and communicate effectively with customers and coworkers in a professional and courteous manner
  • Must have the ability to grasp healthcare, medical and technical concepts

Great place to start your career in healthcare IT and customer support!

Hours: Full Time Required

Job Types: Full-time, Regular / Permanent

Pay: ₹400,000.00 - ₹850,000.00 per year


  • Paid sick time
  • Paid time off
  • Provident Fund
  • Work from home


  • Evening shift
  • Monday to Friday
  • US shift

Supplemental pay types:

  • Performance bonus


  • total work: 3 years (Preferred)
  • Medical records: 3 years (Preferred)