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New Job Engineer - Customer Support In Tamil Nadu

Engineer - Customer Support
Engineer - Customer Support

Engineer - Customer Support

Company : Indeed
Salary : ₹18,000 - ₹25,000 a month
Location : Tamil Nadu

Full Description

The Role

We require an enthusiastic and highly motivated individual who seeks a career in a privately owned manufacturing business. As part of the Customer Support team, you perform pre-despatch assembly, installation, demonstration, operator training, preventative and corrective maintenance on all Perfura products.

Reporting to the Manager – Customer Support, you will deliver hands on work with unparalleled customer value through effective communication, problem resolution, and high-quality service. This role is suited to someone who is hands on and likes working closely with their team, thrives on customer success and enjoys driving.

Responsibilities

· Install, commission and maintain Perfura products and other related equipment

· Follow technical escalation processes to ensure timely and efficient resolution of difficult problems

· Develop and maintain excellent communications with other Service Engineers / Technicians and other Customer Support team member

· Develop and maintain exceptional technical and product knowledge through self-development, company product training and on the job training

· Act as a subject expert and resource for training and provide On-The-Job training and mentoring of other Service Engineers

· Complete and submit Field Service Reports, Preventative Maintenance and other reports as required

· Ensure all Key Performance Indicators are met or exceeded

· Work with the Marketing team in identifying and supporting sales opportunities

· Drive product quality and reliability improvements by providing feedback to Quality teams

· Provide technical service to customers onsite, building strong and trusting business relationships

· Maintaining personal knowledge of safety instructions and operational procedures

· Schedule and conduct preventative maintenance on our products

· Trouble-shoot and repair equipment

· Travel across your allocated region and occasionally interstate.

Qualifications, Skills and Experience

· Bachelor’s degree in Mechanical, Mechatronic or Electrical Engineering

· Minimum one year of relevant professional experience in Service Engineering in Agricultural machineries or a similar

· Proven experience working with power tools and hand tools

· A commitment to excellent customer service

· Process oriented, committed to continuous improvement

· Able to handle multiple assignments simultaneously

· Able to set priorities and consistently meet deadlines

· Ability to work independently or collaboratively within a small team

· Strong technical, analytical and troubleshooting skills

· Excellent verbal and written communication skills

· Able to travel domestically and internationally often at short notice

· Ability to follow and document processes keeping in line with high quality standards

· A current driver’s license and ability to travel extensively.

Job Type: Full-time

Salary: ₹18,000.00 - ₹25,000.00 per month

Benefits:

  • Paid time off

Shift:

  • Rotational shift

Education:

  • Diploma (Preferred)

Experience:

  • total work: 1 year (Preferred)
  • Customer service: 1 year (Preferred)

Language:

  • Hindi (Preferred)
  • English (Preferred)

Expected Start Date: 01/12/2022