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New Job Team Leader - Ar In Uttar Pradesh

Team Leader - AR
Team Leader - AR

Team Leader - AR

Company : IBM
Salary : Details not provided
Location : Uttar Pradesh

Full Description

Spartan Technology Services and Solutions Private Limited is a subsidiary of IBM (International Business Machines) Corporation. IBM is a global brand and has its presence in 170 countries and operates through multiple locations across globe.

Spartan Technology Services and Solutions Private Limited is an integral part of IBM Business Process Operations and is providing end to end services covering policy renewal, query resolution using TPA services to its clients in the Insurance industry while ensuring best in class quality for their clients and communities. The group has dedicated compliance experts focused on ensuring data security across all transaction and aspects of an organization.

Your Role and Responsibilities
  • Responsible for the day-to-day management of AR/FC resources focusing on end-to-end process from Credit Check, Master Data (Client Maintenance), Billing, Collections and Accounts Receivable.
  • Effectively monitor performance and quality at both team and individual levels.
  • Ensure that SLAs are met and is being reported regularly.
  • Address performance issues and/or discipline concerns through coaching and counselling.
  • Provide reports to BPS and BPSI management through written reports and periodic conference calls.
  • Provide assistance to BPS on NB process and procedure.
  • Provide assistance to BPS on procedural questions and issues.
  • Regularly communicates to AG counterpart and support groups.
  • Promote positive working environment and build cohesive team.

Required Technical and Professional Expertise
  • Experience Required- 6-8 years
  • Min 3 years Life Issue and Initial Premium Management process knowledge
  • Strong communication and meeting facilitation skills
  • Good leadership skills and ability to motivate front-line employees; ability to lead and manage large teams
  • Ability to work effectively across language & cultural barriers with US based customer
  • Experience managing in a multi-client environment
  • Candidate must possess at least a Bachelor‘s/College degree in any field.

Preferred Technical and Professional Expertise

About Business Unit
Business Process Operations is part of IBM Consulting and is a key service area that cuts across service lines in Business Transformation Services including Customer Transformation, Finance & Supply Chain Transformation, Talent Transformation and Industry Transformation Units like Banking, Insurance & Healthcare.
This job requires you to be fully COVID-19 vaccinated prior to your start date and proof of vaccination status will be required before your start date. During the Onboarding process you will be asked to confirm your vaccination status, in case you are unable to get vaccinated for any reason, you can let us know at that stage. Please let us know if you are unable to be vaccinated due to medical or religious reasons. IBM will consider such requests on a case by case basis subject to submission of required proof by the candidate before a stipulated date.

Your Life @ IBM
Are you craving to learn more? Prepared to solve some of the world's most unique challenges? And ready to shape the future for millions of people? If so, then it's time to join us, express your individuality, unleash your curiosity and discover new possibilities.

Every IBMer, and potential ones like yourself, has a voice, carves their own path, and uses their expertise to help co-create and add to our story. Together, we have the power to make meaningful change – to alter the fabric of our clients, of society and IBM itself, to create a truly positive impact and make the world work better for everyone.

It's time to define your career.

About IBM
IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Location Statement
When applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience.

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.