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New Job Quality Analyst In Maharashtra

Quality Analyst
Quality Analyst

Quality Analyst

Company : TASKUS INDIA PRIVATE LIMITED
Salary : Details not provided
Location : Maharashtra

Full Description

As a Quality Analyst, you will provide world-class service to your clients in an accurate,
efficient and respectful manner on every call as measured by different performance
metrics. You must always strive for Good Customer Satisfaction and Experience and
ensure that all calls are handled professionally based on the Quality Guidelines set by
the Client. You will meet and exceed client mandated KPI's (Key Performance
Indicators). You must also ensure consistent performance based on a continuous
improvement model. What else? You must also ensure that all login and Passwords
(both Internal & External) are kept confidential. You must also participate in all Internal
and External mandated trainings and/or seminars. You must have knowledge,
understanding, and compliance with TaskUs policies and procedures. Also, you must
maintain knowledge of the functional area and company policies and procedures. You
will also provide feedback to management concerning possible problems or areas of
improvement. You will also perform other duties as assigned by management.

So, do you have what it takes to become a Quality Analyst?

Job Type: Full-time

Schedule:

  • Evening shift
  • Night shift

Ability to commute/relocate:

  • Navi Mumbai, Navi Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Education:

  • Higher Secondary(12th Pass) (Preferred)

Experience:

  • Quality assurance: 1 year (Preferred)
  • BPO: 2 years (Preferred)