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New Job Customer Success Executive In Karnataka

Customer Success Executive
Customer Success Executive

Customer Success Executive

Company : Nephonine Solutions Private Limited
Salary : ₹3,00,000 - ₹3,60,000 a year
Location : Karnataka

Full Description

Company Vision: We’re making bike service easier for hundreds of thousands of Indians. Hoopy is on a mission to disrupt the 2-wheeler vehicle repair and maintenance sector in India. We aspire to own the complete ownership experience of every bike in the country. We are a customer first company and believe in crafting the best and most delightful user experience for our customers. And we leverage first principle thinking and technology to solve problems at scale. If this excites you, join us!

About Hoopy: Hoopy is one of India's fastest growing bike service platform. Our long-term vision to become the trusted service partner of ~100M Indians with core products in bike service/maintenance & spare parts. Hoopy was founded in 2016 by alums from IIT Kharagpur and is backed by marquee investors like LA Hyderabad Angels, Sucseed Innovations Fund, Venture Farmers and Strategic Partners like Shell.

Our Values: We take pride in our values and hold ourselves to a high standard on:

Radical customer centricity

Simplicity in our products and personalities

Transparency on everything

Long term thinking

Ownership driven culture

Skills and Expertise: At Hoopy, customer-centricity is displayed in everything we do. We are obsessed with providing a seamless experience for our customers. Regardless of the touchpoints, our Customer Success Team ensures the customer finds what s/he needs in a fast and easy way. To make this happen, we are looking for dynamic and energetic professionals with good communication skills who demonstrate a customer-first attitude. This role is critical as it is the first touch-point for the customers.

Expectations from successful candidates are:

  • Experience in customer facing roles
  • Eagerness to learn about the company's products and their capabilities
  • Ability to manage customer communication throughout the service lifecycle
  • Acting as a liaison between different teams to ensure timely delivery of service
  • Proficiency in Excel and using software applications for day-to-day reporting
  • Ability to empathize with the customer and high customer centricity
  • Knowledge of regional languages like Kannada, Telugu is helpful

Responsibilities:

  • Managing daily service bookings & resolving customer queries on time
  • Ensuring proper coordination with all the support departments and vendors
  • Engaging with existing teams to identify an solve bottlenecks and implement best practices
  • Keeping end-to-end track of customers during service lifecycle
  • Follow-up with multiple teams meticulously on a regular basis
  • Monitor and report on performance KPIs
  • Maintain excellent service standards, going above and beyond to ensure customer satisfaction and retention preferred

Qualification:

Undergraduate courses (B.E./B.Tech./MBA/PGDM in Operations)

50% cutoff – 10th, 12th and Graduation

No backlogs and Gap years during education

Job Type: Full-time

Salary: ₹300,000.00 - ₹360,000.00 per year

Benefits:

  • Cell phone reimbursement
  • Health insurance
  • Leave encashment
  • Paid sick time
  • Paid time off
  • Provident Fund

Schedule:

  • Day shift

Ability to commute/relocate:

  • Bengaluru, Bengaluru - 560103, Karnataka: Reliably commute or planning to relocate before starting work (Required)

Experience:

  • total work: 1 year (Preferred)

Expected Start Date: 23/09/2022