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New Job Technical Support Executive In Karnataka

Technical Support Executive
Technical Support Executive

Technical Support Executive

Company : CodeMarks Enterprises Private Limited
Salary : ₹3,75,000 a year
Location : Karnataka

Full Description

*URGENT REQUIREMENT*

Job Description: Technical Support Executive

Technical support executives are responsible for handling calls from new and existing customers from US regarding a variety of broadband/OS related queries. Using their knowledge of products or services as well as great customer service skills, these professionals address issues, provide technical support and offer information, as needed, to keep customers satisfied and retain business.

Roles and Responsibilities

  • Answers inquiries by clarifying desired information; researching, locating, and providing information
  • Determines requirements by working with customers
  • Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
  • Fulfils requests by clarifying desired information; completing transactions; forwarding requests.

Education & Experience

  • Under Graduates/Graduates
  • Fresher

Desired Skills and Abilities

  • Excellent Communication Skills
  • Basic Telephone Etiquettes
  • MS Office
  • Basic System Navigation Skills
  • Customer Focus and Being Attentive
  • Trouble shooting
  • Good reasoning and analytical skills
  • Active listening skills
  • Ability to comprehend the customer requirement well
  • Good understanding about ISP.

Criteria

  • Willing to work in Rotational shifts
  • 5 days’ work/2 rotational weekly offs
  • Transport facility provided

Desired qualifications: 10+2 or 10+3 or 10+2+4 (People with minimum 6 MONTHS International/Domestic Voice Process)

Must be ready to join Immediately!!!

Position: Trainee Process Consultant (Technical Support -International Voice Process)

Willing to work in rotational shifts

5 Days working, 2 Days split off weekly

2 way transportation

Desired Skills and Abilities:

Good communication

Good Analytical Skills

Job Types: Full-time, Regular / Permanent

Salary: Up to ₹375,000.00 per year

Benefits:

  • Commuter assistance
  • Provident Fund

Schedule:

  • Rotational shift

Supplemental Pay:

  • Performance bonus

Ability to commute/relocate:

  • Bommanahalli, Bengaluru - 560068, Karnataka: Reliably commute or planning to relocate before starting work (Required)

Language:

  • English (Required)

Shift availability:

  • Day Shift (Required)
  • Night Shift (Required)
  • Overnight Shift (Required)

Speak with the employer
+91-XXXXXXXXXX