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New Job Manager - Ops Risk Collections -Gsc’S In Telangana

Manager - Ops Risk Collections -GSC’S
Manager - Ops Risk Collections -GSC’S

Manager - Ops Risk Collections -GSC’S

Company : HSBC
Salary : Details not provided
Location : Telangana

Full Description

Business: Wholesale and Personal Banking

Open positions: 1

Role Title: Manager - Ops Risk Collections -GSC’S

Global career Band:6

Location (Country/city)- India- Hyderabad

Recruiter Name: Kalim m uddin

Why Join us:

The role holder is responsible for supporting the GSC Head of Ops Risk for Collections Operations in the oversight of all risks impacting Collections Operations activities in the GSCs.

The purpose of the role is to enable the Head of Collections Operations GSCs to operate as the point of accountability for establishing an effective framework for managing operational risk and internal control locally and as directed by the Audit, Operational Risk, Risk Stewards and CCO/Ops Risk functions.

Specifically, the role holder is responsible for:

  • Support the end to end management of all risks impacting Collections Operations across the three core services (Origination, Detection, Mitigation).

Timely management and resolution of all identified control weaknesses including 1LoD/2LoD/3LoD and external audit points, findings and MSIIs.

  • Working closely with key stakeholders in LOB, 2nd Line risk functions and other relevant business and support function owners.
  • Providing assurance that line management across Collections Operations fully considers and consistently manages operational risk to the same optimum standard.
  • Directing internal trigger event and thematic control reviews and ensuring minimum standards of internal control commensurate with the scale and nature of operations working with the relevant Risk teams across.
  • Reporting on the adequacy of the internal control environment and on compliance with regulatory and Group requirements

Be a subject matter expert in risk management within Operations providing advice and guidance on an effective internal control environment. The primary objectives of the role are to:

  • Drive effective design of material operational controls
  • Apply and critique definition and application of policies, control standards and procedures
  • Drive effective design, analysis and remediation of control measures
  • Perform deep dive reviews on risk & control environment
  • Provide controls consultancy, advice and guidance
  • Apply and critique Risk and Control Framework

What you will do:

Principal Accountabilities: Key activities and decision making areas

Impact on the Business/Function

  • Drive effective design of material operational controls


  • Help Develop and maintain capability to provide Collections Operations with insightful analysis and prioritization of relevant information necessary to make business risk decisions.
  • Working with the GSC Head of Ops Risk for Collections Operations and the team to implement better end to end control design
  • Reviewing the business process controls both for individual, team and E2E levels
  • Ensuring risk and control standards are considered and incorporated in design for new processes and influencing design of automated & manual controls.
  • Introduce robust governance within the Collections ops team to ensure visibility of all issues and actions.

Driving effective design, analysis and remediation of

control measures by:

  • Support the development and execution of a strategy for testing the effectiveness of controls that provides a complete, comprehensive and robust material for analysis and use by the Risk Steward to execute proper oversight over the function.
  • Create awareness and educate the team on FIMs, definition of Design and Operating effectiveness.
  • Embed the RISK culture within the team to manage Design and Operating effectiveness
  • Execute the Incident Management policy and adhere to the formal logging of incidents where required
  • Support development of control measures which could include RCA, KRIs, KPI’s, test approaches, reviews, audits, judgment based attestations
  • Reviewing internal and external trigger events
  • Analysing root cause and working with business operations and technology teams to implement remediation measures
  • Develop and monitor risk remediation program activities and actions to ensure progress and path to green.

Typical Targets and Measures

  • Effective use of analytics to identify potential emerging risks.
  • Timely provision of relevant information to stakeholders in various forums.
  • Analyse operational risk reports and recommend changes where required.
  • Preparedness for audit requirements covering SLOD and TLOD.


Provide controls consultancy, advice and guidance by:

  • Providing controls consultancy, advice and guidance to stakeholders to ensure that new developments / changes have the required controls built in from commencement of activity.
  • Providing controls advice and guidance to stakeholders in remediation activities, to ensure that remediation is complete, sufficient and sustainable
  • Providing ongoing support, advice, and relationship Management for stakeholders in development and support
  • Compliance with HSBC Group standards

Typical Targets and Measures

  • Liaise with the auditor’s / compliance staff and provide them with requisite information.
  • Co-ordinate implementation of internal / external audit recommendations, pertaining to Operational Risk & Control, to ensure no repeat recommendations in follow up audits.

Monitor and report on timely implementation of audit and compliance recommendations

The jobholder works as part of a global team serving the GPS enabled countries.

  • They will play a part in being responsible for the development and changes which are implemented into the Global Payment System and ensure that all relevant sign off has been given before any implementation into the system.
  • The job holder will work closely with UAT Team to ensure test systems are production like and have any new setup they require.
  • They will also be a point of referral for key stakeholders and provide guidance and MI if ever in crisis.
  • They will be responsible for looking after STP Inward and Outward and lead any projects which may have Global output.

Management of Risk

  • Continually assess the risks, take account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, organization change and the impact of new technology.
  • Consistently display positive leadership behaviors related to the management and mitigation of risk, including notification and escalation of any concerns and ensuring timely action in relation to points raised by audit and external regulators.
  • Continually support HSBC's approach to conduct, which is designed to ensure we deliver fair outcomes for our customers and do not disrupt the orderly and transparent operation of financial markets.

Observation of Internal Controls

  • Ensures that HSBC internal control standards are met, including timely implementation of internal and external audit points together with any issues raised by external regulators.
  • The jobholder will adopt the Group Compliance Policy by escalating any identified compliance risk in liaison with, Global Compliance Officer, Area Compliance Officer or Local Compliance Officer. The term ‘compliance’ embraces all relevant financial services laws, rules and codes with which the business has to comply.
  • This will be achieved by adhering to all relevant processes/procedures and by liaising with Compliance department about new business initiatives at the earliest opportunity. Also and when applicable, by ensuring adequate resources are in place and training is provided, fostering a compliance culture and optimizing relations with regulators..

Local Job Requirements

Will be expected to implement Group Risk policies and framework for Risk management and the Operational Risk Transformation Framework across Collections Ops Unit.

The Group has adopted a risk management and internal control structure, referred to as the Three Lines of Defense, to ensure it achieves its commercial aims while meeting regulatory and legal requirements and its responsibilities to stakeholders, customers and staff. All staff must familiarize themselves and adhere at all times with the roles and supporting responsibilities to shareholders, customers and staff. All staff must familiarize themselves and adhere at all times with the role and supporting responsibilities they play in the Three Lines of Defense.

  • Executive focus on risk management.
  • Requirement to enhance controls management across a large complex function while the function undergoes significant transformation.
  • Strike the correct balance between controls management and commerciality, while holding stakeholders to account for controls performance.
  • To cultivate a positive controls culture across the leadership team and throughout the organization.
  • Flexibility and adaptability – constantly changing priorities and tasks that are potentially highly restricted in nature, unpredictable, wide ranging, complex and time sensitive therefore requiring simultaneous handling of a broad range of issues
  • Providing risk guidance in all matters relating to risk information, Helios, key indicators and content.

What you will need to succeed in the role


  • Basic to strong knowledge of operational risk management(D)
  • Basic to strong knowledge of relevant risk taxonomies impacting Collections Operations (D)
  • Basic to strong knowledge of the Audit Management process - experience in managing audits desirable (D)
  • Basic to strong knowledge of internal control standards and best practices on operational risk management including ability to assess risk trends (D)
  • Proficiency with HELIOS (D)
  • Detailed Understanding of GSC Collections Operations. (E)


  • Previous experience in Risk Management roles / audit roles will be an added advantage
  • Experience in Ops Support / Quality Assurance / Training will be an added advantage


  • Communication - Ability to present complex issues confidently and concisely to Senior Executives and key stakeholders using simple language and accommodating globally distributed stakeholders.
  • Analysis/strategy – Ability to distil complex and varied information into useful, insightful and concise recommendations.
  • Drive and Self-motivation.
  • Proactive and delivery focused to ensure individual tasks are completed on time and to the required levels of quality.
  • Ability and drive to successfully deliver multiple, wide-ranging priorities, often under stringent time pressures in a dynamic environment.
  • Good planning, and organization skills
  • Make considered decisions that protect and enhance HSBC values, reputation and business.
  • Skilled decision-maker, making considered and timely decisions, particularly when under high pressure.
  • Ability to build senior relationships by communicating, influencing and negotiating effectively with senior management, key stakeholder and internal management teams.
  • Excellent understanding of, and experience in managing operational risk.

Stakeholder Management:

Ability to build senior relationships by communicating, influencing and negotiating effectively with senior executives, non-executives, regulators, third parties and internal management teams.

  • Experience of building and maintaining strong working relationships.
  • Solid interpersonal and communication skills with a proven ability to communicate effectively and confidently at all levels across the Group.


  • Graduate in any discipline

Please go through the Applicant User Guide before applying to the advert-

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You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.” Personal data held by the Bank relating to employment applications will be used in accordance with ouPrivacy Statement, which is available on our website.
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