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New Job Customer Service Agent In Karnataka

Customer Service Agent
Customer Service Agent

Customer Service Agent

Company : XPheno Private Limited
Salary : ₹8,00,000 a year
Location : Karnataka

Full Description

Correspond or solve requests and issues raised from Customer regarding Citrix Products by Phone and E-mail. Create web contents for frequently asked questions to improve customer satisfaction. Need information gathering skill a well as decision making ability to allocate requests flexibly to Sales and Technical Support .-In order to handle License question raised by customers, customer registration and checking registered data and doing maintenance is a main operation for this role.
-English reading ability is a must since most of the documents are in English. There is a possibility that the issues must be escalated to overseas, Communication in English will occur
- Will be involved in assignments from Sales support and order fulfillment.

Job Type: Full-time

Salary: Up to ₹800,000.00 per year

Benefits:

  • Health insurance

Schedule:

  • Night shift
  • Rotational shift

Supplemental Pay:

  • Shift allowance

Ability to commute/relocate:

  • Bengaluru - 560042, Karnataka: Reliably commute or planning to relocate before starting work (Required)

Education:

  • Bachelor's (Preferred)

Experience:

  • troubleshooting: 1 year (Required)
  • Customer service: 1 year (Required)

Language:

  • English (Required)

Speak with the employer
+91-XXXXXXXXXX
Application Deadline: 04/07/2022