Company : Code Ware Technologies Private Limited
Salary : ₹3,00,000 a month
Location : Karnataka
- Is responsible to log and dispatch cases, provide status updates and route cases
- appropriately to the right queue as per the defined SLA.
- Handling CE assist calls and routing the calls OR cases to the relevant L1/L2 teams
- Order parts wherever applicable as an exception OR as a part of customized process
- Event management of cases wherever applicable for all Cases defined with specific priorities and severities.
- Escalation management for customers who log cases only through access teams wherever applicable.
- Entry point for all cases and calls is through Voice, email, and E-tickets, for multiple products range
- Excellent communication skills (Global) - Critical Requirement
- We can look at fresher also with any graduation. We are open to take Diploma holders as well with few years of experience.
Job Type: Full-time
Salary: ₹300,000.00 per month
- Flexible shift
- Rotational shift
Ability to commute/relocate:
- Bangalore City, Karnataka: Reliably commute or planning to relocate before starting work (Required)
- total work: 1 year (Preferred)