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New Job Event Monitoring In Karnataka

Event monitoring
Event monitoring

Event monitoring

Company : Code Ware Technologies Private Limited
Salary : ₹3,00,000 a month
Location : Karnataka

Full Description

Key Responsibilities

  •  Is responsible to log and dispatch cases, provide status updates and route cases
  •  appropriately to the right queue as per the defined SLA.
  •  Handling CE assist calls and routing the calls OR cases to the relevant L1/L2 teams
  •  Order parts wherever applicable as an exception OR as a part of customized process
  •  Event management of cases wherever applicable for all Cases defined with specific priorities and severities.
  •  Escalation management for customers who log cases only through access teams wherever applicable.
  •  Entry point for all cases and calls is through Voice, email, and E-tickets, for multiple products range
  •  Excellent communication skills (Global) - Critical Requirement
  •  We can look at fresher also with any graduation. We are open to take Diploma holders as well with few years of experience.

Job Type: Full-time

Salary: ₹300,000.00 per month

Schedule:

  • Flexible shift
  • Rotational shift

Ability to commute/relocate:

  • Bangalore City, Karnataka: Reliably commute or planning to relocate before starting work (Required)

Experience:

  • total work: 1 year (Preferred)