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New Job Customer Support Manager In Karnataka

Customer Support Manager
Customer Support Manager

Customer Support Manager

Company : GuaRented Rentals Private Limited
Salary : ₹5,00,000 - ₹7,00,000 a year
Location : Karnataka

Full Description

  • Managing the customer support department’s day-to-day functions.
  • Responding to escalated customer support issues.
  • Implementing customer support processes to enhance customer satisfaction.
  • Formulating and revising customer support policies and promote their implementation.
  • Informing the team of all new information related to products, procedures, and trends.
  • Assessing support statistics and preparing detailed reports on the findings.
  • Overseeing and evaluating the team's ongoing training efforts.
  • Delivering performance evaluations and following the disciplinary process according to company policy.
  • Managing the budget of the customer support department.
  • Keep accurate records and document customer service actions and discussions
  • Keep ahead of industry’s developments and apply best practices to areas of improvement
  • Control resources and utilize assets to achieve qualitative and quantitative targets
  • Maintain an orderly workflow according to priorities

Job Type: Full-time

Salary: ₹500,000.00 - ₹700,000.00 per year

Benefits:

  • Health insurance
  • Provident Fund

Schedule:

  • Day shift

Ability to commute/relocate:

  • Horamavu Main Road, Bangalore City, Karnataka: Reliably commute or planning to relocate before starting work (Required)

Education:

  • Bachelor's (Required)

Experience:

  • total work: 3 years (Required)

Speak with the employer
+91-XXXXXXXXXX