New Job Customer Support Executive In Tamil Nadu

Customer Support Executive

Division: Customer support Location: Chennai

Experience: 0-3yrs Job Type: Full time

Qualification: Any Graduate /In relevant field Salary: As per industry standards.

Job Description:

Looking for an experienced customer support executive to provide customer service to the fullest satisfaction.

Ø Respond to calls, chats, email and messages and assigned tickets from users with agreed time limits.

Ø Ability to handle complaints, provide appropriate solutions and alternatives within the time limits and follow up until closure to ensure solution.

Ø Immediate liaison to provide product/services information and resolve any emerging problems faced by customers with accuracy and efficiency.

Ø Build sustainable relationships and trust with customers through open and interactive communication.

Ø Record maintenance of all transactions and interactions with the customers.

Ø Possess excellent product knowledge to enhance customer support.

Ø Properly escalate unresolved issues to appropriate internal teams and ensure all issues are properly logged.

Ø Ensure excellent service standards and maintain high customer satisfaction.

Ø Prepare product or service reports by collecting and analyzing customer information.

Ø GPS experience is preferable.

Skills Required:

• Excellent communication and conversation skills (Verbal and Written)
• Good documentation skills.
• Should have a great customer handling skills with Patience.
• Able to handle unforeseen situations.
• Quick adaptability and ability to work under pressure.

Fluency in Hindi language and immediate joiner or with less than 30 days of notice period is preferred.

Job Type: Full-time

Salary: ₹15,000.00 - ₹25,000.00 per month

Benefits:

• Cell phone reimbursement
• Provident Fund

Schedule:

• Morning shift

Supplemental Pay:

• Performance bonus
• Yearly bonus

Ability to commute/relocate:

• Ekkattuthangal, Chennai - 600032, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required)

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

• Hindi (Preferred)
• English (Preferred)