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New Job Customer Support Executive In Tamil Nadu

CUSTOMER SUPPORT EXECUTIVE
CUSTOMER SUPPORT EXECUTIVE

CUSTOMER SUPPORT EXECUTIVE

Company : VAMO Systems Private Limited
Salary : ₹15,000 - ₹25,000 a month
Location : Tamil Nadu

Full Description

Customer Support Executive

Division: Customer support Location: Chennai

Experience: 0-3yrs Job Type: Full time

Qualification: Any Graduate /In relevant field Salary: As per industry standards.

Job Description:

Looking for an experienced customer support executive to provide customer service to the fullest satisfaction.

Ø Respond to calls, chats, email and messages and assigned tickets from users with agreed time limits.

Ø Ability to handle complaints, provide appropriate solutions and alternatives within the time limits and follow up until closure to ensure solution.

Ø Immediate liaison to provide product/services information and resolve any emerging problems faced by customers with accuracy and efficiency.

Ø Build sustainable relationships and trust with customers through open and interactive communication.

Ø Record maintenance of all transactions and interactions with the customers.

Ø Possess excellent product knowledge to enhance customer support.

Ø Properly escalate unresolved issues to appropriate internal teams and ensure all issues are properly logged.

Ø Ensure excellent service standards and maintain high customer satisfaction.

Ø Prepare product or service reports by collecting and analyzing customer information.

Ø GPS experience is preferable.

Skills Required:

  • Excellent communication and conversation skills (Verbal and Written)
  • Good documentation skills.
  • Should have a great customer handling skills with Patience.
  • Able to handle unforeseen situations.
  • Quick adaptability and ability to work under pressure.

Fluency in Hindi language and immediate joiner or with less than 30 days of notice period is preferred.

Job Type: Full-time

Salary: ₹15,000.00 - ₹25,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Provident Fund

Schedule:

  • Morning shift

Supplemental Pay:

  • Performance bonus
  • Yearly bonus

Ability to commute/relocate:

  • Ekkattuthangal, Chennai - 600032, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required)

Education:

  • Higher Secondary(12th Pass) (Preferred)

Experience:

  • total work: 1 year (Preferred)
  • Customer service: 1 year (Preferred)

Language:

  • Hindi (Preferred)
  • English (Preferred)