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New Job Customer Support Executive In Uttar Pradesh

Customer Support Executive
Customer Support Executive

Customer Support Executive

Company : Ipsator Analytics Private Limited
Salary : ₹15,000 a month
Location : Uttar Pradesh

Full Description

The primary job of a customer service representative is to address customer issues and resolve them in a timely and efficient manner. Support reps interact with customers on a variety of channels such as phone, email, and social media, and ensure that all valid customer concerns are being dealt with immediately.

  • Answering phones from customers professionally and responding to customer inquiries and complaints.
  • Researching required information using available resources.
  • Handling and resolving customer complaints regarding product sales to customer service problems.
  • Providing customers with the organization’s service and product information.
  • Processing forms, orders, and applications requested by the customers.
  • Identifying, escalating priority issues and reporting to the high-level management.
  • Answering inbound calls.
  • Following up complicated customer calls where required.
  • Completing call notes and call reports as necessary and updating them in the CRM.
  • Obtaining and evaluating all relevant data to handle complaints and inquiries.
  • Recording details of comments, inquiries, complaints, and actions taken.
  • Managing administration, communicating and coordinating with internal departments.
  • Other duties as assigned.

Job Types: Full-time, Regular / Permanent

Pay: ₹15,000.00 per month

Benefits:

  • Flexible schedule
  • Paid sick time
  • Paid time off

Schedule:

  • Day shift
  • Evening shift
  • Flexible shift
  • Rotational shift

Supplemental Pay:

  • Overtime pay

COVID-19 considerations:
Wearing mask, sanitization, social distancing, fully vaccinated employees. All Covid guidelines to be followed.

Ability to commute/relocate:

  • Noida, Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Preferred)

Education:

  • Higher Secondary(12th Pass) (Preferred)

Experience:

  • total work: 1 year (Required)
  • Customer service: 1 year (Required)

Language:

  • Hindi (Required)
  • English (Required)

Shift availability:

  • Day Shift (Required)
  • Night Shift (Required)

Speak with the employer
+91-XXXXXXXXXX