New Job Customer Service Manager In Maharashtra

Basic Criteria

- Minimum Graduate
- 2-3 years of experience as a Customer Service Manager
- Good Verbal & Written Communications Skills
- Basic or Advanced Excel
- Comfortable to Travel Interstate

Skills
CRM Skills,
Team Development Skills,
Leadership Skills, Delegation Skills,
Organizational & Planning Skills,
Problem Solving

Roles and Responsibilities

• Taking ownership of customers' issues and following problems through to resolution
• Setting a clear mission and deploying strategies focused on that mission
• Develop service procedures, policies, and standards
• Keep an accurate record of customer service actions and discussions
• Analyze statistics and compile accurate reports
• Recruit, mentor, and develop customer service executives and nurture an environment where they can excel through encouragement and empowerment
• Keep ahead of industry's developments and apply best practices to areas of improvement
• Control resources and utilize assets to achieve qualitative and quantitative targets
• Adhere to and manage the approved budget
• Maintain an orderly workflow according to priorities

Job Types: Full-time, Regular / Permanent

Salary: ₹350,000.00 - ₹425,000.00 per year

Schedule:

• Morning shift

Speak with the employer
+91-XXXXXXXXXX