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New Job Cdd Outreach Utility - Analyst / Assistant Case Manager Gsc'S In Karnataka

CDD Outreach Utility - Analyst / Assistant case manager GSC
CDD Outreach Utility - Analyst / Assistant case manager GSC's

CDD Outreach Utility - Analyst / Assistant case manager GSC's

Company : HSBC
Salary : Details not provided
Location : Karnataka

Full Description

Business: Global Banking and Markets

Open positions: 1

Role Title: CDD Outreach Utility - Analyst / Assistant case manager

Global Career Band: 7

Location (Country / City): Bangalore

Recruiter Name: Arupula SUSHMA

The Opportunity:

This role is part of the newly created Client Operations functions. Client Operations comprises the Client Management Group (CMG), Client Data Services (CDS) and Documentation Operations. The function is accountable for ensuring timely, accurate and complete management of the client lifecycle for GBM. Client Operations also has responsibility for ensuring all elements of the end to end client lifecycle including functions such as KYC Operations, FCR (Financial Crime Risk), Legal and product teams such as GLCM, HSS and Markets complete their responsibilities according to defined SLAs.

Client Operations forms part of GBM Operations. It is a globally aligned, pan GBM function supporting all GBM wide businesses and functions for all elements of the client lifecycle including onboarding (from point of agreement to on-board through to ability to trade), credit analysis, account maintenance, client due diligence and client exits.

The role holder will be directly responsible for the following:

  • Responsible for review and preparation of KYC requirements / documents to be sourced from Client
  • End-to-end ownership of a case and pro-active management of the renewal process right from the initial request to completion of the case
  • Drive resolution of CDD cases, engaging with RMs, Clients, CM, Risk and Compliance
  • Interfacing with various downstream and upstream functions like KYC and Relationship Managers where applicable especially on matters that involve escalation of pending and ageing cases
  • Update Pandora ensuring comments accurately reflect the current status of each case
  • Follow established escalation protocol
  • Outreach to RM’s / GRM’s and Client, where required with checklist to request outstanding info / documents as per KYCS requirements
  • For meeting client expectations and deliver against the PLA standards
  • Ensure good understanding and delivery of KRI’s like Target dates, Cycle Time and are delivered consistently
  • Ability to establish action points arising out of renewals and incorporate the impact within laid down procedures
  • Keeping abreast of developments within the financial regulatory environment and proactively educate the team on the same
  • Work in tandem with the Quality Control team to ensure overall high quality cases emanating from the team and address quality issues to meet the established performance standards
  • Ensure implementation and adherence to audit and compliance requirements and proactively highlight potential issues to the management
  • Adhere to the Mandatory learning schedules and ensure timely completion. In addition to all of the above responsibilities, the role holder will have site responsibility for GSC for each region and will be supporting is the respective time zones

What you’ll do:

Major Challenges

  • Understand the importance of timely renewals and implementing solutions where possible, avoid workarounds or short term tactical solutions.
  • Understand all changes in the wider context of Client Outreach
  • Manage stakeholder expectations and follow communication and escalation mechanisms

Role Context

  • This role requires an experienced Analyst, is a strong self-starter with good time-management skills and enjoys the challenge of delivering change within tight deadlines.
  • Structured and organized individual with an understanding of renewal cycle
  • Ability to thrive within a constantly evolving Department
  • Will be expected to work with a wide group of stakeholders
  • Develop and maintain excellent professional relationship with all stake holders
  • Meet the needs and expectations of customers by ensuring that escalations and complaints are handled in a timely and appropriate manner

Ensure zero operational / reputational loss

Observation of Internal Controls

  • The role holder will adhere to and be able to demonstrate adherence to internal controls. This will be achieved by adherence to all relevant procedures, keeping appropriate records and where appropriate by the timely implementation of internal or external audit points, issues raised by the regulators, CCO or other similar control authorities and functions
  • Understands, follows and demonstrates compliance with all relevant internal and external rules, regulations and procedures that apply to all elements of client lifecycle management and conduct of the business, in which the role holder is involved, specifically Internal Controls, external Regulatory requirements and all relevant Compliance policies including the Group Compliance Policy

Role Dimensions

  • Scope of role spans CDD Outreach utility function globally, supporting change in hub, satellite and offshore sites

What you will need to succeed in the role:

  • Graduate in any discipline (E) with minimum 3+ years of relevant Banking experience
  • High energy, be pro-active, extremely positive, a problem solver, and an owner of issues (E)
  • Good organizational, planning and management skills (E)
  • Good commercial and financial management ability with a proven track record and experience in a shared service model (D)
  • Good understanding of the full investment banking value chain and the context within which GBM and other functional departments operate (D)
  • Good business and operational experience (D)
  • Good overall knowledge of the client interface / Onboarding and associated processes within an investment bank (D)
  • A delivery-focused mind-set (E)
  • Excellent communication skills, both written and verbal (E)
  • Good interpersonal skills with the ability to build and maintain global and regional relationships at all levels of the organisation (E)
  • Must have a clear understanding of HSBC Values (E)

Link to Candidate User Guide:


Go to the below link and type “IND GSC : IJP Applicant User Guide” in search bar.

You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

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