|Business Analyst Cum ITSM|
Business Analyst Cum ITSM
Company : Hindavi Technologies Private Limited
Salary : ₹5,00,000 - ₹6,50,000 a year
Location : Maharashtra
Job Post : Business Analyst cum ITSM
Experience : 4-7 Years
Location : Pune
Technical Skills :
Manage the lifecycle of all unplanned interruptions, malfunctions, and quality reductions of provided IT services.
Follow incident management protocols and restore provided IT services to normal operation as quickly as possible.
Documenting and tracking the timeline of events that occurred in the process to resolution for each of the incidents managed in support of post mortem/root cause analysis.
Driving the major incidents according to ITIL standards.
Escalating network alarm tickets to the corresponding network teams.
Engaging corresponding support analysts into the bridge without any delays.
Responding to the Business emails within SLA targets.
Effectively manage the lifecycle of all incidents and to restore IT services for users or customers as quickly as possible when an interruption takes place.
The candidate needs to add value to their conversations with the business, going a step beyond recording customer needs and more toward a consultative relationship
Possesses expertise in the business unit(s) they support, as well as, an understanding of the IT organization’s systems and capabilities.
Experience working in an Agile development environment, with prior Product Owner experience strongly preferred.
Planning and managing support for change management tools and processes.
Maintaining the change schedule and projected service outage.
Coordinating interfaces between change management and other processes
Reviewing specific categories of RFC
Participating in the change review before changes are closed
Analyzes business operations to understand their strengths and weaknesses to determine opportunities to automate processes and functions.
Experience is telecom domain is Preferred.
Bachelor's degree in a technical field such as computer science, computer engineering, telecommunications or related field required.
Ability to solve technical problems/ processes and understand complex details.
Additional Skills :
- Good analytical, reasoning, logical, and troubleshooting skills.
- excellent communication/ Fluency in English is must .
Job Types: Full-time, Regular / Permanent
Salary: ₹500,000.00 - ₹650,000.00 per year
- Work from home
- Night shift
- Bachelor's (Preferred)
- Microsoft Office: 1 year (Required)
- total work: 1 year (Preferred)
- Business analysis: 1 year (Preferred)