|Technical Support Engineer|
Technical Support Engineer
Company : Transight Systems Private Limited
Salary : ₹15,000 a month
Location : Kerala
Transight Systems Pvt Ltd is looking for technically skilled candidates with excellent interpersonal skills for the Technical Support Engineer Position. Technical support Engineers, troubleshoot technical issues, provide timely customer feedback, and support the roll-out of new applications, among other duties.
Moreover, technical support engineers will be responsible to talk to customers directly, as well as create written documentation, requiring excellent written and verbal communication.
Technical Support Engineers Responsibilities:
o Working with Engineering, R&D team to determine effective technical solutions for customer applications and fixing any applications specific issue that have arisen in the field.
o Answering customer technical service calls and working technical issues to closure.
o Working with Sales to help close technical sales and leading technical evaluation phases of the products by customers.
o Identifying hardware and software solutions.
o Troubleshooting technical issues.
o Diagnosing and repairing faults.
o Resolving network issues.
o Installing and configuring hardware and software.
o Speaking to customers to quickly get to the root of their problem.
o Providing timely and accurate customer feedback.
o Talking customers through a series of actions to resolve a problem, assisting customers to define hardware configurations suitable for customer needs.
o Following up with clients to ensure the problem is resolved.
- Proficient in Microsoft Office programs
- Excellent communications skills and positive attitude
- Detail oriented and customer service driven
- Able to work independently and as part of a global team
- Any engineering Degree
- Diploma in Electronics
Job Types: Full-time, Regular / Permanent
Salary: Up to ₹15,000.00 per month
- Flexible schedule
- Health insurance
- Day shift
- Yearly bonus
Ability to commute/relocate:
- Medical college, Ernakulam, Ernakulam - 683103, Kerala: Reliably commute or planning to relocate before starting work (Preferred)
- Diploma (Preferred)
- Technical support: 1 year (Preferred)
Speak with the employer
Expected Start Date: 02/05/2022