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New Job Trainee - Information Technology In Haryana

Trainee - Information Technology
Trainee - Information Technology

Trainee - Information Technology

Company : Elevate Services
Salary : Details not provided
Location : Haryana

Full Description

Overview

Elevate is looking for a Trainee in Information Technology. This opportunity is for early-career starters interested in breaking into the tech industry while gaining real-world experience.

In this role, you will provide technical support to clients to help them quickly and effectively solve issues. You will be part of a new team to ensure high quality and on-time customer service. You will play a critical role by contributing to the knowledge management process while interfacing with internal teams and driving higher efficiency.

Responsibilities & Qualifications

Specifically you will:
  • Provide first contact support Receives and handles requests for service, following agreed procedures.
  • Promptly allocates calls as appropriate
  • Logs incidents and service requests and maintains relevant records
  • Identities and classifies incident types and service interruptions
  • Record incidents cataloging them by symptom and resolution Acts under guidance to record and track data for your services.
  • Act as an escalation point for advanced or difficult help requests.
  • Build rapport with internal and external customers
  • Escalate incidents with accurate documentation to a suitable technician or vendor, when required
  • Record, track, and document the service desk incident-solving process, including all successful and unsuccessful decisions made and actions taken through to final resolution.
  • Use remote tools and diagnostic utilities to aid in troubleshooting
  • Research solutions through the internal and external knowledge base as needed.
  • Install the software and ensure definitions are up to date.
  • Test fixes to ensure the problem has been adequately resolved.
  • Develop help sheets and FAQ lists for end users.

Experience

  • Junior College or some college (must not have received a Bachelor's degree yet)
Skills for Success:
  • Ability to communicate effectively (verbal and written) with multiple stakeholders to understand and resolve issues
  • Experience with Microsoft Office tools, creating/maintaining excel
    spreadsheets
  • Attention to detail and problem-solving ability
  • Ability to analyze data and communicate ideas clearly

Company Information

Elevate is the law company. We provide consulting, technology, and services to law departments and law firms. Elevate’s legal, business, and technology professionals extend and enable the resources and capabilities of customers worldwide. Our achievements and distinctions include:

  • 2021 winner, Association of Corporate Counsel (ACC) Value Champions Award
  • Winner, Inc. 5000 Fastest-Growing Private Companies: 2021, 2020, 2018, 2017, 2016
  • For the 6th year in a row, named by Chambers & Partners in 2021 as a Top Global

Services Provider (Band 1 – highest ranking)

  • Inc. 500 Best-Led Companies of 2021

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