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New Job Team Leader In Karnataka

Team Leader
Team Leader

Team Leader

Company : Caledon Technologies India Private Limited
Salary : ₹4,80,000 - ₹5,40,000 a year
Location : Karnataka

Full Description

Team Leader BPO - International Voice/ Non-Voice
We are looking for a skilled Call centre Assistant manager to supervise daily operations and personnel aiming
for maximum efficiency and cost-effectiveness. You will also ensure that technology is utilized to a maximum
and that staff are well-organized and productive.
An excellent call centre Assistant manager must be an organized, reliable and results-driven professional. They
must have a practical mind to solve problems on the spot partnered with an ability to see the “big picture” and
make improvements. As a call centre manager, you must also have excellent customer service and
communication skills.
The goal is to do everything possible to attain goals and achieve great results for our company.
Responsibilities
· Develop objectives for the call center’s day-to-day activities
· Handling Calls If Required / Taking Escalation calls
· Conduct effective resource planning to maximize the productivity of resources (people, technology etc.)
· Hire, coach and provide training to personnel to maintain high customer service standards
· Monitor Calls and improve ordering, telephone handling and other procedures
· Evaluate performance with key metrics.
· Prepare reports for different departments or upper management
Requirements
· Proven experience as call center manager or similar position
· Experience in customer service is required
· Knowledge of performance evaluation and customer service metrics
· Solid understanding of reporting is required
· Proficient in MS Office and call centre equipment/software programs
· Outstanding communication and interpersonal skills
· Excellent organizational and leadership skills with a problem-solving ability
· Positive and patient
· High school diploma or equivalent; Higher degree in a relevant discipline will be appreciated
Please Note : (Important)
6 Days Working
Night Shift Only
Only Interested Candidates apply.
Job Type: Full-time
Salary: Up to ₹45,000.00 per month

Job Types: Full-time, Regular / Permanent

Salary: ₹480,000.00 - ₹540,000.00 per year

Schedule:

  • Night shift

Experience:

  • total work: 5 years (Required)

Speak with the employer
+91-XXXXXXXXXX


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