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New Job Team Leader In Karnataka

Team Leader
Team Leader

Team Leader

Company : Caledon Technologies India Private Limited
Salary : ₹4,80,000 - ₹5,40,000 a year
Location : Karnataka

Full Description

Team Leader BPO - International Voice/ Non-Voice
We are looking for a skilled Call centre Assistant manager to supervise daily operations and personnel aiming
for maximum efficiency and cost-effectiveness. You will also ensure that technology is utilized to a maximum
and that staff are well-organized and productive.
An excellent call centre Assistant manager must be an organized, reliable and results-driven professional. They
must have a practical mind to solve problems on the spot partnered with an ability to see the “big picture” and
make improvements. As a call centre manager, you must also have excellent customer service and
communication skills.
The goal is to do everything possible to attain goals and achieve great results for our company.
· Develop objectives for the call center’s day-to-day activities
· Handling Calls If Required / Taking Escalation calls
· Conduct effective resource planning to maximize the productivity of resources (people, technology etc.)
· Hire, coach and provide training to personnel to maintain high customer service standards
· Monitor Calls and improve ordering, telephone handling and other procedures
· Evaluate performance with key metrics.
· Prepare reports for different departments or upper management
· Proven experience as call center manager or similar position
· Experience in customer service is required
· Knowledge of performance evaluation and customer service metrics
· Solid understanding of reporting is required
· Proficient in MS Office and call centre equipment/software programs
· Outstanding communication and interpersonal skills
· Excellent organizational and leadership skills with a problem-solving ability
· Positive and patient
· High school diploma or equivalent; Higher degree in a relevant discipline will be appreciated
Please Note : (Important)
6 Days Working
Night Shift Only
Only Interested Candidates apply.
Job Type: Full-time
Salary: Up to ₹45,000.00 per month

Job Types: Full-time, Regular / Permanent

Salary: ₹480,000.00 - ₹540,000.00 per year


  • Night shift


  • total work: 5 years (Required)

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