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New Job Front Office Executive In Andhra Pradesh

Front Office Executive
Front Office Executive

Front Office Executive

Company : Baypark Hotel & Resorts Private Limited
Salary : ₹17,000 a month
Location : Andhra Pradesh

Full Description

POSITION SUMMARY:

  • Attend to guests courteously and deal promptly with their requests and queries. Have detailed information about the resort and city. Check on VIP guest movements, complete their pre-registration formalities.
  • Allocate rooms to all arriving guests after checking the guest preferences. Collect guest feedback forms and do any possible first hand service recovery steps.

Roles and Responsibilities

  • Welcome guests during check-in and giving a fond farewell to guest while checkout.
  • Handling guest complaints and concerns in an efficient and timely manner.
  • Overseeing VIP guests, arrivals and departures.
  • Coordinating and multi-tasking job duties in a busy environment.
  • Should possess detailed information about the resort and city
  • Detailed information regarding arrivals and room requirements.
  • Have up to date information on daily room occupancy
  • Providing excellent customer service as per hotel standards.
  • Greeting guests as they enter and exit the hotel.
  • Providing information regarding the Hotel, town attractions, activities etc.
  • Check on VIP reservations, complete their pre-registration formalities.
  • Allocate rooms to all arriving guests.
  • Maintain up-to date information on room rates, current promotions, offers and packages
  • Maintain all guest folios in the manner instructed and type out necessary guest likes and dislikes to the appropriate fields on the profile.
  • Co-ordinate with housekeeping for clearing of rooms.
  • Collect Guest feedback during guest departure along with his likes and dislikes.
  • Perform basic cashier activities as and when required.
  • Ensure that all check-ins and check-outs are handled smoothly without unnecessary delay or discomfort to any guest.
  • Give proper and complete handover to the next shift
  • Should be able to handle all guests without bias or prejudice.
  • Follow the house rules and policies laid down by the management.
  • Adhere to strict staff grooming and hygiene standards.
  • Consciously and continuously strive to better his/ her skills and increase his/ her knowledge.
  • Good command of the English language is essential, both written and verbal
  • Must possess strong organization, time management skills, attention to detail.
  • Must be guest service focused and a team player.
  • Positive attitude and outgoing personality is essential.
  • Must be able to work shifts - Morning, Afternoon, Evenings and Nights
  • Basic knowledge in wellness is required but not mandatory.
  • Escort guests / visitors for property show around as and when required.
  • Knowledge in MS office is required.
  • Able to attend phone calls and deliver proper information to guests.
  • Ability to understand and carry out oral and written instructions and request clarification when needed.
  • Strong interpersonal and organizational skills.

Desired Candidate Profile

  • Degree or Diploma in Hospitality Management is an asset or Graduates bachelor degree and/or diploma in hotel or tourism management field.
  • Minimum 3 to 5 years work experience as Guest Relations Executive in hospitality/service industry.
  • Must be able to read, speak, write, and understand the primary language used in the workplace.
  • His/her behaviour and personal appearance will always be geared to the objective of being an example to all other staff within the resort.
  • He/she will strive to use a polite language and well-groomed behaviour in his/her relation with the resort guests, colleagues and staff.
  • Knowledge of centralized telephone systems. Skills in the operation of telephone equipment.
  • Should be well versed with Hotel Software, especially IDS Software.
  • Should have good computer skills, especially MS Office.

Expected Start Date: 20/1/2022

Job Types: Full-time, Regular / Permanent

Salary: From ₹17,000.00 per month

Schedule:

  • Rotational shift

Education:

  • Bachelor's (Preferred)

Work Remotely:

  • No

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