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New Job Customer Relationship Manager (Female) In Kerala

Customer Relationship Manager (Female)
Customer Relationship Manager (Female)

Customer Relationship Manager (Female)

Company : REIGNONLINE INTERNET PRIVATE LIMITED
Salary : ₹15,000 - ₹21,000 a month
Location : Kerala

Full Description

Roles and Responsibilities

Managing & adding new vendors across India

Ensures that customers receive the quickest service possible.

Assist customers & vendors via phone, email, and chat regarding placing orders, order confirmation, product/promotion questions, shipping status, returns, etc. with the goal of increasing business, customer satisfaction, and retention.

Responsible for business development of Peppymode.com by acquiring new customers & vendors and retaining the old ones.

Provides Friendly Professional and Personalized customer service at all times for Peppymode online store.

Manages difficult customer situations responding promptly to the needs of the customer resolving issues in the most cost-effective manner while maximizing customer satisfaction

Attracts potential customers by answering product and service questions; suggesting information about new products, ongoing promotions, and personalized offers.

Escalates unresolved customer issues to supervisor as necessary.

Tracks orders and provides delivery status using multiple manifest systems and other tracking methods.

Ensures a seamless process flow from the customers' initial order to the delivery of products within SLA and services and payment receipts.

Process return orders, Issues customer refunds, and update in the system.

Uses social media to help promote the company's products and services.

Managing catalog and discount update on website

Perform other duties as assigned by supervisor

Required Knowledge, Skills, and Abilities

3+ years of Customer Service Experience (E-commerce Fashion Industry preferred)

Must have good communication skills in both English and Hindi.

Strong interpersonal and active listening skills.

Strong attention to detail

Must have good computer skills.

Knowledge of Unicommerce will be preferred.

Proficient in Excel, Word, and office tools

Digital and E-commerce experience preferred.

Able to begin tasks with limited supervision

Understand and process new information quickly

Understand the value of creating customer loyalty

Education

UG : Any Graduate

PG : Post Graduation Not Required

Job Types: Full-time, Regular / Permanent

Salary: ₹15,000.00 - ₹21,000.00 per month

Schedule:

  • Day shift

Experience:

  • total work: 1 year (Preferred)
  • Customer service: 1 year (Preferred)

Language:

  • Hindi (Preferred)

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