|Customer Relationship Manager (Female)|
Customer Relationship Manager (Female)
Company : REIGNONLINE INTERNET PRIVATE LIMITED
Salary : ₹15,000 - ₹21,000 a month
Location : Kerala
Roles and Responsibilities
Managing & adding new vendors across India
Ensures that customers receive the quickest service possible.
Assist customers & vendors via phone, email, and chat regarding placing orders, order confirmation, product/promotion questions, shipping status, returns, etc. with the goal of increasing business, customer satisfaction, and retention.
Responsible for business development of Peppymode.com by acquiring new customers & vendors and retaining the old ones.
Provides Friendly Professional and Personalized customer service at all times for Peppymode online store.
Manages difficult customer situations responding promptly to the needs of the customer resolving issues in the most cost-effective manner while maximizing customer satisfaction
Attracts potential customers by answering product and service questions; suggesting information about new products, ongoing promotions, and personalized offers.
Escalates unresolved customer issues to supervisor as necessary.
Tracks orders and provides delivery status using multiple manifest systems and other tracking methods.
Ensures a seamless process flow from the customers' initial order to the delivery of products within SLA and services and payment receipts.
Process return orders, Issues customer refunds, and update in the system.
Uses social media to help promote the company's products and services.
Managing catalog and discount update on website
Perform other duties as assigned by supervisor
Required Knowledge, Skills, and Abilities
3+ years of Customer Service Experience (E-commerce Fashion Industry preferred)
Must have good communication skills in both English and Hindi.
Strong interpersonal and active listening skills.
Strong attention to detail
Must have good computer skills.
Knowledge of Unicommerce will be preferred.
Proficient in Excel, Word, and office tools
Digital and E-commerce experience preferred.
Able to begin tasks with limited supervision
Understand and process new information quickly
Understand the value of creating customer loyalty
UG : Any Graduate
PG : Post Graduation Not Required
Job Types: Full-time, Regular / Permanent
Salary: ₹15,000.00 - ₹21,000.00 per month
- Day shift
- total work: 1 year (Preferred)
- Customer service: 1 year (Preferred)
- Hindi (Preferred)