|Customer Care Representative|
Customer Care Representative
Company : THESTO RETAILS PRIVATE LIMITED
Salary : ₹7,500 a month
Location : Uttar Pradesh
Customer Service Representative Requirements:
- High school diploma, general education degree, or equivalent.
- Ability to stay calm when customers are stressed or upset.
- Good Typing Speed & Grammatical Knowledge
- Full knowledge of computers
- Fluency in Written as well as spoken Hindi and English
We are looking for a Customer Support Representative for our online business,
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.
- Answering Queries on Mail , Instagram , Facebook , Whatsapp & Call
Job Type: Full-time
Salary: From ₹7,500.00 per month
- Day shift
Ability to commute/relocate:
- Agra, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Preferred)
- Are you able to operate computer efficiently ?
- Higher Secondary(12th Pass) (Preferred)
- total work: 1 year (Preferred)
- Customer service: 1 year (Preferred)
- Hindi (Preferred)
- English (Preferred)