New Job Manager/ Senior Manager Operations In Telangana

Manager/ Senior Manager Operations
Manager/ Senior Manager Operations

Manager/ Senior Manager Operations

Company : Viswam Edutech solutions private Limited
Salary : ₹18,00,000 a year
Location : Telangana

Full Description

We are looking for an ambitious candidate for the below role on priority.

Position / Title: Manager / Senior Manager Operations

Education: Graduate in any stream. Masters in Business Administration or similar qualification preferred. Relevant certifications like PMP, Agile preferred. 10+ Years of relevant experience.

CTC: Up to 18 LPA

Skills & Abilities:

Experience in Computer Science, Data Science, or a related field. Prior experience in Machine Learning & Data Labelling will be preferred

Experience or knowledge of programming/scripting/querying languages: SQL,Python and advanced knowledge in MS-Office tools

Domain experience with one or more of the following: contact center management and related technology, case management, or workforce management

Adept at stakeholder management skills with the ability to develop strong partnerships and align with stakeholders across a diverse functional landscape

Effective collaboration, information gathering, strategic decision making skills, and ability to influence others without authority.

Excellent written/verbal communication and presentation skills

Demonstrated ability to work in a research, startup or other fast-paced work environment.

Strong interest to own/drive project planning and development using well defined metrics


Provide an operational foundation for the team by taking ownership of project schedule, task planning, communications, partnerships. and internal cross-functional collaboration.

Produce documents and other artifacts that communicate strategy, status, scope, timelines, task planning, action items, risks, issues, project dependencies, test planning, or rollout planning.

Manage complex schedules that involve both internal and external collaborators. Multi-task and prioritize activities for quick execution of critical path work items.

Use technical acumen to drive project delivery, technology reviews, challenge proposals, and build consensus.

Build consensus among cross-functional teams; gain key stakeholders' support and provision organizational resources for the research projects/teams.

Overall responsibility to deliver per SLAs and manage stakeholder expectations

Supervise a group of team leads and drive team performance and manage KPIs

Handle day to day operations with focus on analytics, coaching, recognition, and performance management.

Conduct governance meetings including daily, weekly, monthly and quarterly meetings and submit associated reports in advance.

Interact regularly with the clients to share updates, lead operational and project/ program level reviews.

Collaborate with other process owners, training and quality managers to share best practices and drive higher results and efficiency.

Work timings: ( flexible with shifts & week off)

Application Deadline: 27/11/2021

Job Type: Full-time

Salary: Up to ₹1,800,000.00 per year


  • Work from home


  • Flexible shift

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