New Job Customer Care Agent In Karnataka

Customer Care Agent
Customer Care Agent

Customer Care Agent

Company : Ipsator Analytics Private Limited
Salary : ₹12,000 - ₹17,000 a month
Location : Karnataka

Full Description

The primary job of a customer service representative is to address customer issues and resolve them in a timely and efficient manner. Support reps interact with customers on a variety of channels such as phone, email, and social media, and ensure that all valid customer concerns are being dealt with immediately.

· Answering phones from customers professionally and responding to customer inquiries and complaints.

· Researching required information using available resources.

· Handling and resolving customer complaints regarding product sales to customer service problems.

· Providing customers with the organization’s service and product information.

· Processing forms, orders, and applications requested by the customers.

· Identifying, escalating priority issues and reporting to the high-level management.

· Answering inbound calls.

· Following up complicated customer calls where required.

· Completing call notes and call reports as necessary and updating them in the CRM.

· Obtaining and evaluating all relevant data to handle complaints and inquiries.

· Recording details of comments, inquiries, complaints, and actions taken.

· Managing administration, communicating and coordinating with internal departments.

· Other duties as assigned.

Job Types: Full-time, Regular / Permanent, Fresher

Pay: ₹12,000.00 - ₹17,000.00 per month

Benefits:

  • Paid sick time
  • Paid time off
  • Provident Fund
  • Work from home

Schedule:

  • Day shift
  • Evening shift
  • Fixed shift
  • Flexible shift
  • Morning shift
  • Night shift
  • Rotational shift

Education:

  • Secondary(10th Pass) (Required)

Experience:

  • Customer support: 1 year (Preferred)
  • total work: 1 year (Required)
  • Customer service: 1 year (Required)

Language:

  • Hindi (Required)
  • English (Required)