New Job Cse (Customer Service Executive) In Karnataka

CSE (Customer Service Executive)
CSE (Customer Service Executive)

CSE (Customer Service Executive)

Company : GOOD WAY ORGANIC PRIVATE LIMITED
Salary : ₹13,524 - ₹23,454 a month
Location : Karnataka

Full Description

There are several duties, tasks, and responsibilities associated with the position of customer service executive, the major ones are shown in the job description example below:

  • Answer phone calls in a more professional manner and provide information about products and services as required by the callers
  • They are responsible for taking or cancelling orders, and obtaining details of customer complaints
  • Keep records of interactions and transactions of customer; keeping record of details of customer complaints, inquiries, and comments
  • Process orders, applications, and forms
  • Render administrative support to other customer care team members when the need arises, or as instructed
  • Follow up customers and their complaints; ensuring that customer’s requests are attended to accordingly
  • Manage a team of customer service representatives in dealing with complaints and inquiries. This will depend on the size of the company
  • Establish and monitor the standards for customer service in the company. This is achieved using a recognized and comprehensive benchmark
  • Identify tasks critical to keeping customer satisfaction levels in check
  • Select, hire, and train new team members
  • Network with various departments and groups that are involved in customer support, orders, and processing
  • Ensure maximized productivity and minimized costs
  • Encourage and motivate team members for continuance of quality service delivery

Job Types: Full-time, Volunteer, Fresher

Salary: ₹13,524.00 - ₹23,454.00 per month

Education:

  • Higher Secondary(12th Pass) (Preferred)

Experience:

  • total work: 1 year (Preferred)
  • Customer service: 1 year (Preferred)

Language:

  • English (Preferred)
  • Hindi (Preferred)

Work Remotely:

  • No