New Job Manager, Client Operations In Gujarat

Manager, Client Operations
Manager, Client Operations

Manager, Client Operations

Company : S&P Global
Salary : Details not provided
Location : Gujarat

Full Description

S&P Global Market Intelligence

Grade ( relevant for internal applicants only ) : 10A

Location: Ahmedabad

The Role: Manager, Commercial (Site Operations)

The Team: S&P Global Market Intelligence’s Commercial team goal is to deliver an exceptional, differentiated client experience. Drive meaningful engagement throughout the customer journey, fostering strong and lasting relationships that create advocates while maximizing sales and renewal results. The team adds an incredible value by going above and beyond in our service offering; and is a powerful synergy of diverse skills, talents, and cultures spread across multiple locations. We are customer-focused and result-oriented, providing exposure to a wide array of products, platforms, and processes globally. We nurture open and transparent communication, and a great work-life balance, with a positive work culture wherein team members are recognized for their work.

The Impact: The Manager, Commercial is the lead role for Ahmedabad Commercial Operations to cater and support all strategic initiatives around operations. You will manage programs and initiatives that span across functions, businesses, and geographies to achieve strategic objectives. An internal change leader dedicated to creating new, innovative, dynamic employee experiences and engagement initiatives.

Work in co-ordination with the India Commercial site leads and functional managers to drive the strategic initiatives, and also support the Commercial mission towards our Customer Journey.
Work with global functional leaders to develop strategies and demonstrate links between engagement and their strategic goals.
Manages Operations support for a range of activities.
Involved with hiring for Commercial roles and ensuring effective on-boarding for the new hires.
Designs, implements, and monitors the progress of initiatives, milestones, and budgets to ensure timeliness and deliverables are met.
Provide mentoring and coaching to Commercial Employee Engagement team to strengthen the value chain and identify events.
Research and analyze best practices across all industries to ensure our initiatives are competitive and incorporate best in practice ideas to create meaningful changes in engagement and recognition approaches.
Conduct employee focus groups to complement engagement surveys. Share the feedback from Employee Focus Groups and suggested actions.
Engaging with new hires during their first 45 days with the organization and learn more about the work experience, identifying areas which they like most about the onboarding process and discover what they dislike about the job & environment. Catalog the collected information with essential recommendation and share required inputs on set frequency.
Identifying the key drivers of engagement and design best practices to elevate the overall employee experience.
Being proactive towards identifying the challenges and recommending appropriate solutions.
Enablement towards having proper processes/tools to support the operations and able to meet the business deliverables.
Partnering towards skill development initiatives, identifying the gaps, and designing appropriate programs.
Work closely with the on-ground functional leaders to implement site wide initiatives, track progress and share feedback.
Work with Commercial managers across the globe in driving the strategic initiatives that supports the overall vision.
Extending support beyond Ahmedabad site, and identifying opportunities for scale of operations.
Developing the technical acumen towards new and emerging technology, and suggesting ways for implementation and building the expertise within the teams.
Will act as ambassador for the LEAN and AGILE culture.
Work closely with the marketing & branding team to document and share employee engagement stories both internally and externally.
Develop creative strategies for communicating across a broad range of stakeholders, leading content, channels and campaigns that engage employees.
Identify and analyze business and audience needs to deliver messages via the most appropriate mix of media and channels.

What we’re looking for:
Basic Qualifications:
Master’s Degree in Finance, Economics or related business field.
Minimum 6 to 8 years of professional experience.
Demonstrated ability to move forward an agenda and / or initiative.
Strong execution capabilities and very effective communication and collaboration skill.
Strong experience in working in positive partnership with leaders of all levels and colleagues to drive results.
Experience interacting with all levels of management/staff and across organizational lines.
Excellent influencing, leadership, communication skills - particularly within matrix style organizations.
Experience in presenting and engaging to different audiences & cultures verbally, in writing and in presentation formats.
Experience working with detailed information and numerical data that is easy to understand by stakeholders of all levels.
Experience in change management and project/program and event management.
Analytical skill to identify opportunities for continuous improvement, stakeholder engagement, trend analysis, etc.
Strong attention to detail, solid organizational and project management skills.
Flexible working in rotational shifts, including late evening shift.

S&P Global Market Intelligence

At S&P Global Market Intelligence, we know that not all information is important - some of it is vital. Accurate, deep and insightful. We integrate financial and industry data, research and news into tools that help track performance, generate alpha, identify investment ideas, understand competitive and industry dynamics, perform valuation and assess credit risk. Investment professionals, government agencies, corporations and universities globally can gain the intelligence essential to making business and financial decisions with conviction.

S&P Global Market Intelligence is a division of S&P Global (NYSE: SPGI), which provides essential intelligence for individuals, companies and governments to make decisions with confidence. For more information, visit .

S&P Global has a Securities Disclosure and Trading Policy (“the Policy”) that seeks to mitigate conflicts of interest by monitoring and placing restrictions on personal securities holding and trading. The Policy is designed to promote compliance with global regulations. In some Divisions, pursuant to the Policy’s requirements, candidates at S&P Global may be asked to disclose securities holdings. Some roles may include a trading prohibition and remediation of positions when there is an effective or potential conflict of interest. Employment at S&P Global is contingent upon compliance with the Policy.

Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

10 - Officials or Managers (EEO-2 Job Categories-United States of America), OPRTON103.1 - Middle Management Tier I (EEO Job Group)

Job ID: 264431
Posted On: 2021-10-11
Location: Ahmedabad, Gujarat, India