New job Collection Manager in Uttar Pradesh

Collection Manager
Collection Manager

Collection Manager

Company : Provana
Salary : ₹17,00,000 - ₹25,00,000 a year
Location : Uttar Pradesh

Full Description

Job Description

Roles and Responsibilities

Designation: Collection Manager

Location: Noida

Department: Collections

Job Description:-

Operations Management

  • Have deep understanding of US based 3rd party collections industry and operations.
  • Designing and managing metric driven 3rd party collections & dialer strategies and motivate team members to deliver strong results.
  • Ensure operational standards are met or exceeded for service, productivity, quality, employee development,
  • and employee engagement across all managed teams
  • Develop and manage financial/operational plans and book-of-business P&L.
  • Drive operational efficiency and utilization, manpower planning, hiring and training.
  • Review operational performances weekly and monthly at collector and portfolio levels.
  • Adherence to US collections related compliance requirements including FDCPA, TCPA and other applicable US State and Federal regulations.
  • Ensure compliance with internal policies and procedures.

Leadership and Client Management

  • Interacting and coordinating with the process owners / functional heads from the client side to understand

requirements identify opportunities and communicate feedback / solutions.

  • Understanding the bigger business goal and aligning efforts to same.
  • Generating and publishing end to end performance reporting for internal leadership team.
  • Highlighting key risk areas in the business and providing well defined solutions.

People Management

  • Lead, coach, motivate, engage and manage for the leadership and strategic development of direct reports,

ensuring development is occurring across all levels, and developing a workgroup structure that allows for

individual and position growth opportunity, thereby maximizing the value and potential of team

  • Carrying out supervisory responsibilities in accordance with the organization's policies and applicable laws; this

includes interviewing, hiring, and training employees; planning, assigning, and directing work; appraising

performance; rewarding and disciplining employees; addressing complaints and resolving problem

  • People management, control attrition & drive best HR practices

Experience Required

  • Minimum Bachelors degree
  • Should have an experience of handling 100-150 US centric 3rd party collectors.
  • Should have 10-15 years of experience in US 3rd party collection out of which minimum 5 years experience should be in team management role.
  • Strong knowledge of US debt collection industry and laws related to it. (Regulatory certification preferred).
  • Knowledge of FDCPA, FCPA and state laws is a must
  • Proven ability to impart effective collections training suitable for US based 3rd party collections.
  • Must have proficiency in Microsoft suite (Excel, Word, PowerPoint, and Outlook)
  • Strong verbal and written communication skills
  • Strong ability to coach, develop action plans, which maximize performance, and provide effective feedback
  • Strong time management and organization skills with the ability to prioritize, multi-task, solve problems under time-constraints, meet deadlines and deliver results
  • Self-motivated and able to work independently with little direction and supervision
  • Effective internal communication skills including ability to work with all levels of the organization

Desired Candidate Profile

Perks and Benefits

Key Skills
Collection Management


UG:B.A in Any Specialization

Company Profile


Provana offers cutting-edge technology platforms and a large global workforce with depth and breadth of experience across the collection life cycle. The combination makes Provana the perfect partner to help your firm increase profitability, improve performance and exceed client expectations.

Company Info

Contact Company:

Address:32,,,Block A, Sector-2 of Phase-1,Noida, NOIDA, Uttar Pradesh, India


17,00,000 - 25,00,000 P.A.


BPO / Call Centre

Functional Area:

BFSI, Investments & Trading

Role Category:



Collection / Recovery Manager

Employment Type:

Full Time, Permanent

Generating Secure Link