New job Assistant Manager CEP, CSO in Maharashtra

Assistant Manager CEP, CSO
Assistant Manager CEP, CSO

Assistant Manager CEP, CSO

Company : HSBC
Salary : Details not provided
Location : Maharashtra

Full Description

Some careers open more doors than others.

If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Wealth and Personal Banking (WPB) is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become one of the world’s largest global wealth managers with USD1.4 trillion in assets. Across Asia, where wealth pools are growing faster than in any other region, HSBC’s wealth revenues grew 12% in 2019 (year-on-year) to USD5.7 billion. Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking individuals and families, through to business owners, investors and ultra-high-net-worth individuals. We provide products and services such as bank accounts, credit cards, personal loans and mortgages, as well as asset management, insurance, wealth management and private banking that best suit our customers’ needs.

We are currently seeking an experienced professional to join the INM WPB team.

Role Purpose

  • To source new accounts from NTB from the existing corporate base and deliver on meeting NTB targets
  • To cross-sell asset products of the bank, namely, Home Loans (via referral), Personal Loans, Cards, Premier (referral)
  • To ensure the KYC/AML norms of the bank are complied with at all times.
  • To execute marketing events and promotions to generate business in their catchments, in conjunction with support departments such as INM MKT
  • To maintain call reports and MIS as required
  • To respond to CEP complaints in a timely manner and to customer satisfaction
  • Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets

Principal Accountabilities

Impact on the business

  • To source new accounts from NTB from the existing corporate base and deliver on meeting NTB targets
  • To cross-sell asset products of the bank, namely, Home Loans (via referral), Personal Loans, Cards, Premier (referral)
  • To ensure the KYC/AML norms of the bank are complied with at all times.
  • To execute marketing events and promotions to generate business in their catchments, in conjunction with support departments such as INM MKT
  • To maintain call reports and MIS as required
  • To respond to CEP complaints in a timely manner and to customer satisfaction

Customers / Stakeholders

  • Ensure a consistently high level of product and service delivery for relevant customer touch points
  • Develop and maintain good customer relations and ensure effective service delivery
  • Timely and satisfactory closure of CEP complaints. Minimize complaint docking and high risk complaints
  • Effectively implement issuance and handling of IWPs. Monitor for correctness of process and meeting specific customer needs
  • Use learnings from customer/area visits and discussions to sharpen the proposition and enhance delivery and provide feedback to leadership / central teams
  • Comply to all relevant AML regulations & Global Standards

People

  • Develop individual competence
  • Develop a collaborative environment with all members of sales team
  • Role model of HSBC Group Values, lead by demonstrating and driving value based culture that imbibes TCF principles in all spheres of RBWM Business.

Process and Controls

  • Have a systematic and methodical approach around sales planning
  • Ensure bank processes are followed in view of product documentation, complaint management, system usage etc
  • Ensure end to end usage of leads allocated within allocated timelines with correct updation on CRMS
  • Safeguard the bank from potential loss/ damage arising out of stakeholder complaints.
  • Comply with the applicable laws, regulations, Group and local policy related to Sanctions and AML policy of HSBC while undertaking various day to day operations.
  • Remain alert and promptly report to the Sanctions Officer/ INM FCC office/ Line manager (As applicable and required by the AML and sanction Policy) if a customer is found to be engaging in sanction evasion activities or violations of AML policy or any other related procedures.
  • Understand the legal responsibility to be vigilant for unusual activity and reporting of the unusual activities.
  • Support the Country or Regional FCC AML Office/ AML Investigations by providing additional information when required
  • Responsible for attending and successfully completing the AML and Sanctions related assigned training in the mandated timeframe.
  • Understanding the consequences of failing to attend or successfully complete the training as mandated by the AML Education Lead FCC;
  • Requesting additional AML training that you deem necessary or appropriate to perform your jobs through your entity manager
  • Demonstrate an understanding of PEP acceptance, prohibition, CDD & EDD guidelines in order to ensure that the INM RBWM is fully compliant with the PEP LoBP.
  • Understand the relatively high reputational risk that arises from any perceived weaknesses in controls in respect of substantial cash deposits or withdrawals activity, wire transfer, monetary instruments and pouch and mail.
  • To be aware and Identify high risk indicators for various products and Services offered by INM RBWM example Cash, insurance, credit cards products etc
  • Ensure that all records are obtained in respect of INM RBWM customers or New to bank customer for any products and services provided by HSBC are as per the process laid down.
  • To be aware of AML risk posed by pouch and mail, Monetary instruments, cash services and wire transfer services and should undergo the mandatory training for the same
  • Necessary remediation steps needs to be undertaken in case if there is any breach or non-adherence to the policy laid down in the LoBPs
  • Must undertake necessary due diligence to ensure that the nature of the transaction is in sync with the customer profile, else raise it to line manager for further clarification
  • The staff must be aware of the scope of services of various products and services that are offered and those which are prohibited because of the guidelines laid down in the line of Business procedures and must ensure the same is communicated to customer in an effective and polite manner.

Major Challenges

  • Contributing to the external sales channel’s rapid growth and achievement without compromising on the basic tenets of HSBC i.e. need based sales and adherence to the highest standards of integrity and transparency in its dealings with customers. Handling customer complaints and proactively resolving customer issues.

Role Context

  • Adheres to processes and controls to identify and mitigate risks and ensures timely escalation of control issues and reputation risks.
  • Demonstrate leadership on Regulatory & Compliance matters. Maintain awareness of operational risk and minimize the likelihood of it occurring including its identification, assessment, mitigation and control, loss identification and reporting in accordance with section B.1.2 of the Group Operations FIM.

Management of Risk

Adheres to processes and controls to identify and mitigate risks and ensures timely escalation of control issues and reputation risks

Observation of Internal Controls

  • Maintains HSBC internal control standards and addresses audit points and/or any issues raised by regulators in a timely manner.
  • Maintain and observe HSBC internal control standards, implement and observe Group Compliance Policy, including the timely implementation of recommendations made by internal/external auditors and external regulators. Foster a compliance culture and implement Group Compliance Policy by managing compliance risk in liaison with the Head of Group Compliance, Regional Compliance Officer, Area Compliance Officer or Local Compliance Officer, ensuring adequate compliance resources are in place and training is provided, and optimising relations with regulators

Role Dimensions

  • Financial – 40%
  • Customer/ Stakeholders– 25%
  • Leadership & Teamwork – 10%
  • Operational effectiveness & control – 25%

Qualifications

  • A post graduate with two to five years of experience.

Additional Information

  • The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (COVID-19), we’re leveraging our digital capabilities to ensure we can continue to recruit top talent at HSBC.
  • As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.

Diversity Statement, Data Protection and Entity Statement

  • As a business operating in markets all around the world, we believe diversity brings benefits for our customers, our business and our people. This is why HSBC is committed to being an inclusive employer and encourages applications from all suitably qualified applicants irrespective of background, circumstances, age, disability, gender identity, ethnicity, religion or belief and sexual orientation.
  • We want everyone to be able to fulfil their potential which is why we provide a range of flexible working arrangements and family friendly policies.
  • Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

You’ll achieve more when you join HSBC.

www.hsbc.com/careers

The Hongkong and Shanghai Banking Corporation Limited (HSBC) India


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