New job Technical Support Engineer in Kerala

Technical Support Engineer
Technical Support Engineer

Technical Support Engineer

Company : Finecons private Ltd
Salary : ₹18,000 - ₹19,000 a month
Location : Kerala

Full Description

JOB TITLE: TECHNICAL SUPPORT ENGINEER

JOB LOCATION: KERALA

SALARY: 18,000 TO 19,000

  • Research and identify solutions to software and hardware issues
  • Diagnose and troubleshoot technical issues, including account setup and network configuration
  • Ask customers targeted questions to quickly understand the root of the problem
  • Track computer system issues through to resolution, within agreed time limits
  • Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
  • Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)

*

  • Provide prompt and accurate feedback to customers
  • Refer to internal database or external resources to provide accurate tech solutions
  • Ensure all issues are properly logged
  • Prioritize and manage several open issues at one time
  • Follow up with clients to ensure their IT systems are fully functional after troubleshooting
  • Prepare accurate and timely reports
  • Document technical knowledge in the form of notes and manuals
  • Maintain jovial relationships with clients

*

*

  • Provide prompt and accurate feedback to customers
  • Refer to internal database or external resources to provide accurate tech solutions
  • Ensure all issues are properly logged
  • Prioritize and manage several open issues at one time
  • Follow up with clients to ensure their IT systems are fully functional after troubleshooting
  • Prepare accurate and timely reports
  • Document technical knowledge in the form of notes and manuals
  • Maintain jovial relationships with clients

Provide prompt and accurate feedback to customers * Refer to internal database or external resources to provide accurate tech solutions

  • Ensure all issues are properly logged
  • Prioritize and manage several open issues at one time
  • Follow up with clients to ensure their IT systems are fully functional after troubleshooting
  • Prepare accurate and timely reports
  • Document technical knowledge in the form of notes and manuals
  • Maintain jovial relationships with clients

Job Types: Full-time, Walk-In

Salary: ₹18,000.00 - ₹19,000.00 per month

Schedule:

  • Day shift

Experience:

  • total work: 1 year (Preferred)

Work Remotely:

  • No

Speak with the employer
+91 04443927600


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