New job Team Lead - IT Support in Telangana

Team Lead - IT Support
Team Lead - IT Support

Team Lead - IT Support

Company : Citco
Salary : Details not provided
Location : Telangana

Full Description

Company Overview
  • The Citco Group of Companies is a worldwide group of independent financial service
  • providers serving the world's elite hedge funds, private equity and real estate firms,
  • institutional banks, Global 1000 companies and high net worth individuals. Citco companies
  • service these sectors around the world by offering hedge fund administration, custody
  • and fund trading, financial products and corporate and trust planning solutions.
Position Overview
  • The IT Support Administrator is an internal customer service and support role responsible
  • for coordinating and providing support for desktop/ laptop, printer, and telecom systems.
  • This role is part of a regional support team; and is primarily focused on supporting employees
  • based in location Hyderabad, however you will also be required to provide remote support
  • to employees physically located in all CITCO Region.
Main Job Functions/Tasks

 Assist Regional Manager to manage staff and local office requirement.
 Attends Local Management Meeting to represent Regional Manager and provide updates accordingly.
 Diagnose and resolve software and hardware incidents, requests and
coordinate/implement scheduled changes, including operating systems, telecoms and enterprise software applications.
 Takes ownership of issues by carrying out incident analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary.
 Accurately record, update and document incidents and requests in the Service Desk ticketing system.
 Deployment and administration of Personal Computers (laptops and desktops) and printing devices.
 Configuration and basic support of Blackberry devices.
 Moving of personal computer equipment to facilitate internal office desk moves.
 Provide the necessary local “hands and eyes” support for 2nd and 3rd level technical support teams to aid with project execution and Incident, Request and Problem Management.
 Ensures daily, weekly, monthly checks are completed and internal operating procedures are followed.
 Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization.
 Verify IT Asset Management (ITAM) records up to date.
 Assist in BCP planning and testing by ensuring IT hardware and facilities are DR ready.
 Act as a local liaison between local/regional offices and other IT support teams (Global IT Service Desk, Wintel Admin, etc.)
 Helping to ensure successful implementation and knowledge transfer/handover of new technologies.
 Work shifts and provide out of office (on-call) support from time to time.

Education & Experiences
  • Candidate must possess at least a Vocational Diploma/Short Course Certificate,
  • Bachelor's/College Degree, Computer Science/Information Technology or equivalent.
  • 8 years providing technical support to end users with computers running Windows 10.
  • 2 years’ experience in leading a team
  • Proactive, enthusiastic and ambitious
  • Good team worker
  • Excellent problem solving skills
  • Excellent customer service skills
  • Excellent verbal and written communication skills.
  • Willing to work on shift schedules.
  • Full-Time position(s) available.
  • Competencies:
  • Technical Knowledge & Commercial Acumen
  • Quality & Risk Control
  • Client Service
  • Teamwork
  • Drive for Results