New job Senior Operations Associate in Bihar

Senior Operations Associate
Senior Operations Associate

Senior Operations Associate

Company : MyfitSoul Technologies Private Limited
Salary : ₹13,439 - ₹20,000 a month
Location : Bihar

Full Description

Job Responsibilities

  • Deliver best in class customer service, while responding to Customer inquiries and concerns
  • Work closely with our vendors as well as other members of the Customer Support team.
  • Have a consultative approach for customer query resolution, provide first contact resolution, understand and identify customers- current and future needs and accordingly suggest gaps and changes
  • Communicate with multiple stakeholders (both internal and external) to ensure flawless execution of this support.
  • Responsible for maintaining superb verbal and written communication and handling a variety of tasks and projects at once.
  • Execute daily customer support operations, including responding to customer queries and following up on reported issues with internal teams
  • Communicate with stakeholders via call, Real-Time Online Chat, Web Tickets and Email
  • Replicate reported customer issues and provide details for the escalation
  • Work closely with the team, motivating and coaching them

Job Requirements

  • Graduate - BA/BSc/ B. Tech
  • Minimum 1 year of experience in customer / technical support and managing a team of 10-15 people
  • Excellent written and verbal communication skills; ability to set expectations and communicate goals and objectives with customers and teammates
  • Ability to understand and escalate issues efficiently and appropriately
  • Ability to provide a world class service in every communication with the customer
  • Strong interpersonal, communication, verbal and written skills
  • Ability to handle difficult conversations and has excellent negotiation skills and is highly resourceful
  • Critical, analytical and forward thinking with problem-solving skills, and strong attention to detail
  • Ability to coach and mentor a team, take and execute decisions that improve customer service delivery
  • Multitasking and time management skills
  • Coaching and communication skills
  • Good computer skills - Excel, Word, etc
  • Ability to successfully adapt to changes in the work environment

Expected Start Date: 13/9/2021

Job Type: Full-time

Salary: ₹13,439.00 - ₹20,000.00 per month

Benefits:

  • Paid sick time
  • Paid time off

Schedule:

  • Flexible shift

Experience:

  • total work: 1 year (Preferred)