New job Operations Manager 1/Assistant Manager in Tamil Nadu

Operations Manager 1/Assistant Manager
Operations Manager 1/Assistant Manager

Operations Manager 1/Assistant Manager

Company : Wells Fargo
Salary : Details not provided
Location : Tamil Nadu

Full Description

About Wells Fargo

Wells Fargo & Company (NYSE: WFC) is a leading global financial services company headquartered in San Francisco (United States). Wells Fargo has offices in over 20 countries and territories. Our business outside of the U.S. mostly focuses on providing banking services for large corporate, government and financial institution clients. We have worldwide expertise and services to help our customers improve earnings, manage risk, and develop opportunities in the global marketplace. Our global reach offers many opportunities for you to develop a career with Wells Fargo. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience. We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Market Job Description

Department Overview

Retail Fulfillment is comprised of Distributed Fulfillment, Centralized Fulfillment, Home Equity, Special Product Fulfillment, EGS India, and support teams. We provide processing, underwriting, and closing support to our Sales partners, Wells Fargo bankers, and customers in all 50 states. Our customers are our first priority, and each day we strive to maintain our industry-leading service and delivery model while mitigating risk and fostering a culture that cares for our brand and reputation.

About the Role

You will work as part of the Middle Office team to support Fixed Income Sales and Trading. You will interact closely with multiples business partners including the Market Risk, Credit Risk and Legal. Supervises day to day operations for an operational unit and/ or staff. Under management guidance, supervises nonexempt staff to ensure effective delivery of services. Provides training, performance evaluation and coaching. Implements processes to maximize efficiency of operations.

Job Duties and


Primary (what she/he does 80% of the time)
  • Directly manage/supervise/mentor teams
  • Foster team work. Maintain & improve team morale and motivation
  • Support in process expansion, staffing and new hire training
  • Take a lead role in developing and implementing best practices
  • Increase effectiveness of staff and tools by recognizing opportunities for development and proactively creating new systems and structures
  • Develop metrics to measure growth and performance of the department
  • To analyze and interpret complex data and create Business MIS
  • Ability to communicate well with US counterparts in virtual environment and build relationship with business partners (internal & external stakeholders)
  • Conduct business / performance reviews
  • Assistance on any transitions
  • Develop team members for next roles in the hierarchy
  • Flexibility to work in shifts, business travel (if required) & Open for lateral opportunities as per the business requirements
  • Delegate tasks, continuously learn from the environment and support peers/TMs
  • Ability to manage multiple tasks under pressure

Secondary (what s/he does 20% of the time)
  • Is able to see visible/not-so-visible patterns and connections in data/scenarios for the processes related to one's environment
  • Utilizes simple improvement tools, draws on past experience and looks at system level changes
  • Seeks intense learning experiences through formal means
  • Ability to connect with LOB partners on conference calls/understand updates etc.
  • Ability to initiate production/quality projects (six sigma/kaizen) for improving performance of the section
  • Training, auditing, MIS reporting, generate process improvement/IDEA/Best Practice for self and team

Essential Qualifications

  • University: degree in Business or related discipline
  • Relevant Experience: 6-8+ yrs of BPO/KPO experience with min 2 Yr people management experience, preferably within the BFSI space

Desired Qualifications

Unique Knowledge & Skill Requirement
  • Strong knowledge of Windows and Excel – Using Pivot table, V lookup, tracing formulas, running macros
  • Detail oriented and able to multi-task to accomplish tasks effectively
  • Analyze complex data and make decision for final reconciliation

Market Skills and Certifications

Key Differentiating Factor
  • Good command on Coaching, training and mentoring new joiners/existing team members/SMEs/Supervisors
  • Escalate any problems resolving exceptions, issues or delays in a timely manner to Supervisor and stateside partners, as applicable
  • Connect with LOB partners on conference calls/understand updates etc.
  • Create and maintain complex reports
  • Is able to see visible links between various issues and scenarios in immediate area of work with guidance


(Role Evolution)
  • Willingness to work in shifts (including 9:30 PM logins)
  • Willingness to stretch 4 to 6 months in a year
  • Able to drive projects at a process/LOB level
  • Intiates projects to improve/enhance the process - may equip self with tools/training and implement a GB project
  • Ability to look at the process holistically and suggest for ways to make the process efficient
  • Ability to work on MIS related challenges and solve for process problems
  • Ability to create and support work flows for the process
  • Must have a strong domain knowledge and be able to support the TMs on the process
  • Transactional knowledge on multiple process within a LOB
  • May have authority to approve/reject loan files and hence must have a strong grip of the process
  • Must own the queue/process and act like a second in command to the manager
The additional responsibilities such as being part of Initiatives and Projects will take approximately 10% - 15% of the time

Leadership Expectations at Wells Fargo

As a Team Member manager, you are expected to achieve success by leading yourself, your team, and the business. Specifically you will:

  • Lead your team with integrity and create an environment where your team members feel included, valued, and supported to do work that energizes them.
  • Accomplish management responsibilities which include sourcing and hiring talented team members, providing ongoing coaching and feedback, recognizing and developing team members, identifying and managing risks, and completing daily management tasks.

We Value Diversity

At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We comply with all applicable laws in every jurisdiction in which we operate. 68089

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