New job International Voice Process/Customer Support/BPO/Customer Care/ITES in Tamil Nadu
|International Voice Process/Customer Support/BPO/Customer Care/ITES|
International Voice Process/Customer Support/BPO/Customer Care/ITES
Company : Abra Outsourcing Private Limited
Salary : ₹15,000 - ₹20,000 a month
Location : Tamil Nadu
We are a leading UK based Supermarket and Online E commerce store having backing office operations and Customer Service Team in India. We are looking for smart and energetic people to join our team.
Customer Service Executive - International Process (UK Shift)
Roles & Responsibilities:
- Responsible to provide excellent customer service, solving questions and complaints related to order status, Inventory, Billing related queries, through web-chat, emails and phone calls based communication tools.
- Contacts will be from customers and ensure superior customer experience.
- Address customer queries in case of payment issues, respond to other types of inquires as well. Attention to detail.
- Responsible to attend incoming Chat conversations and responds to inquires in a manner which meets quality and performance standards
- Respond to customer complaints in a professional manner; attempt to resolve complaints successfully in accordance with established guidelines
- Coordinate with the co-workers, lead persons and other departments as appropriate
Experience: Experienced person Needed
Pre-requisites: Good communication skills, Analytical knowledge, Logical thinking, Customer Oriented Service
Job Types: Full-time, Walk-In
Salary: ₹15,000.00 - ₹20,000.00 per month
- Day shift
- Master's (Preferred)
- Technical support: 5 years (Required)
- total work: 5 years (Required)
- Customer service: 5 years (Required)
- Hindi (Preferred)
- English (Preferred)