New job Customer Service Representative in Kerala

Customer Service Representative
Customer Service Representative

Customer Service Representative

Company : Dropboys Private Limited
Salary : ₹12,000 - ₹15,000 a month
Location : Kerala

Full Description

For a young, growing organisation like ours, an Associate in the Customer Service Team plays an important role. The associate is the first point of contact with the customer. The associate must be able to assist our customers in a swift, professional and efficient manner in line with the set company guidelines.

Responsibilities:

  • Resolve customer queries via inbound/outbound phone calls, emails and social media channels.
  • Coordinating with Merchants, Delivery partners and Internal Departments to provide service as per customer queries and requests.
  • Offer support and solutions to customers in accordance with the company's customer service policies
  • Responsible for pre-sales and post-sales service to customers.
  • Proactively support customers with prompt, friendly, and accurate solutions through any medium or channel (including email, phone, and chat)
  • Demonstrate ownership to resolve challenging customer issues, escalating when necessary
  • Gain complete knowledge of the product and its features to ensure understanding customer query immediately
  • Good understanding of cultural differences and importance of diverse teams to meet the customer expectations
  • Performing other duties as designated as and when the need arises.

Requirements & Preference:

  • Bachelor’s Degree with minimum of 6 months experience. Freshers can apply.
  • Excellent Verbal, Telephonic Communication Skill.
  • Knack of speaking and communicating with people.
  • Past experience of call centre or customer service is a plus.
  • Are able to learn new concepts and processes quickly.
  • Ability to capture the sales lingo and understanding of various business domains very quickly.

Job Type: Full-time

Salary: ₹12,000.00 - ₹15,000.00 per month

Schedule:

  • Day shift
  • Rotational shift

Ability to commute/relocate:

  • Perintalmanna, Kerala: Reliably commute or planning to relocate before starting work (Preferred)

Education:

  • Bachelor's (Required)

Experience:

  • total work: 1 year (Preferred)
  • Customer service: 1 year (Preferred)

Language:

  • English (Preferred)
  • Malayalam (Preferred)

Speak with the employer
+91 8943792222


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