New job Customer Service Executive (US Process) in Maharashtra

Customer Service Executive (US Process)
Customer Service Executive (US Process)

Customer Service Executive (US Process)

Company : Waays and Solution Private Limited
Salary : ₹2,40,000 - ₹3,50,000 a year
Location : Maharashtra

Full Description

Greetings!!!
We are looking for a Customer Service Executive at vibrant & growing Company in Edu Tech Industry.

Designation: Customer Service Executive (US Process)
Job Location: Ghatkopar, Mumbai
CTC Offered: Up to 3.50 Lpa
Shift Timings: Evening Shift

Requirements: Should have an Experience of at least 1 year in Customer Service – US market- Voice Process.

  • Graduation is a must. Exceptional English communication.
  • Strong work ethic, initiative, positive attitude and high-energy
  • Microsoft Office skills especially basic Excel
  • Should have analytical skills.

Job Responsibilities:

1. Should have an Experience of at least 1 year in Customer Service – US market.
2. Should be ready to make Outbound calls and answer incoming calls.
3. Should take the ownership of complaints and queries of the customers and proactively follow through to resolution in the given SLA.
4. Should ensure all customers queries are well-investigated and resolved.
5. Develop a professional relationship with customers with a good rapport.
6. Coordinate & provide feedback to the internal team for faster resolution.

Thank You

Regards,
Sneha,
HR Executive

Job Type: Full-time

Salary: ₹240,000.00 - ₹350,000.00 per year

Schedule:

  • Evening shift

Ability to commute/relocate:

  • Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred)

Education:

  • Bachelor's (Required)

Experience:

  • Customer service in US Process: 1 year (Required)

Language:

  • English (Required)

Shift availability:

  • Night Shift (Preferred)
  • Overnight Shift (Preferred)

Work Remotely:

  • No

Speak with the employer
+91 8975487134