New job Customer Relationship Analyst (Hire to Retire) in Maharashtra

Customer Relationship Analyst (Hire to Retire)
Customer Relationship Analyst (Hire to Retire)

Customer Relationship Analyst (Hire to Retire)

Company : Siemens Technology and Services Private Limited
Salary : Details not provided
Location : Maharashtra

Full Description

Over the past year, we have increased our emphasis on how we engage our customers – in both proactive and reactive communication. In close collaboration with our H2R operations and Relationship Managers, this critical Customer Relationship Analyst role will join our Account Management team to lead the charge on both establishing and maintaining a customer-centric storyline.
Key responsibilities of this role include but not limited:

  • Consult with Account Management, Operations, Portfolio Management, and other GBS units to co-create a customer-centric messaging approach
  • Evolve the general framework for Customer & User Satisfaction Surveys to better understand the ‘Voice of the Customer’
  • Continue the evolution of KPI development from definition to digitalization
  • Identify data trends through combining KPIs and Survey data with anecdotal feedback from Operations to develop communications on the health of the service model
  • Provide central support to the global and regional Account Managers on topics as needed including items such as managing change requests, order management, content development, and reporting
  • Support driving a data driven CRM approach including reporting & dashboard
  • Facilitating the annual contract to contract / PO creation and invoicing within H2R (e.g. customer details, signees, OneSRM requestor etc.)
  • Support development of the overall customer-centric narrative including adaptation to customer-specific initiatives.
  • Willing to work and support multiple time zones.

Requirements for this Role

  • Should be able to analyze complex problems and tackle them "piece by piece" without losing the big picture.
  • Should be able to use data as an integral asset in decision-making and use common data visualization tools i.e. Excel, PowerBI, Tableau.
  • Should understand work to the deepest level necessary to get the job done.
  • Should be comfortable in consulting with stakeholders that may hold differing (and passionate) opinions.
  • Should confidently facilitate the differing perspectives to achieve the right solution and gaining buy-in along the way.
  • Should embrace a growth mindset as a key to success for both self and team’s development. Should challenge the status quo position.
  • Should enjoy the challenge of transforming numbers to graphics/presentation materials to support strategic messaging.

Global Business Services

Company: Siemens Technology and Services Private Limited

Experience Level: Mid-level Professional

Job Type: Full-time

Generating Secure Link