New job Assistant Manager (Email & Chat) in Maharashtra

Assistant Manager (Email & Chat)
Assistant Manager (Email & Chat)

Assistant Manager (Email & Chat)

Company : Waays and Solution Private Limited
Salary : ₹3,50,000 - ₹6,50,000 a year
Location : Maharashtra

Full Description

Greetings!!!

We have an urgent opening for a Assistant Manager at a leading BPO, Nagpur.

Designation: Assistant Manager- (Email & Chat)
Process: Inbound Process
Job Location: Nagpur, Work from Home till lockdown
CTC Offered: Up to 6.50 Lpa
6 Days working.
Age Limit: Up to 40 years max.

Requirements: Good Communication Skills

Minimum of 1+ year as an Assistant Manager

Minimum 8-10 year of work experience in a Domestic Premium segment Voice/Chat Program from premium contact centers

Prior experience in managing excellent customer centricity is desired

Extensive experience with telephony and workforce management software programs

Experience required with inbound/outbound contacts and back office preferred - experience integrating multiple channels into a service model

Should have managed multiple processes and ensured delivery within timelines

Needs to be high on responsibility and ownership

Demonstrated ability to understand staffing, process efficiencies, and goal achievement while managing contact center cost

Job Responsibilities: Ensure ownership for workplace (resolution of all admin, tech issues, etc.)

Enable people to excel through grooming and regular feedback

Derive valuable insights for improvement through innovation

Set up and sustain a robust quality and training framework within teams

Increase people engagement, ensure communication and feedback

Value Added Services /process improvement leading to business benefits

Manage and exceed client expectations

Resolve and/or escalate employee grievances in a timely manner

Ensure that a smooth relationship is maintained between the company and the client

Appraise the client on the happenings at Hexaware BPS whenever necessary

Deliver the data requested by the client in appropriate timings

Ensure robust risk and compliance practices maintained

Participate in selection process to ensure the right talent is selected in a timely manner

Ensure transparency and adequate communication across all levels

Maintain a no surprise /nonpolitical atmosphere and take active steps to stop anyone indulging in gossip

Thank You.

Regards,
Sneha,
HR Executive

Job Type: Full-time

Salary: ₹350,000.00 - ₹650,000.00 per year

Benefits:

  • Work from home

Schedule:

  • Rotational shift

Supplemental Pay:

  • Performance bonus

Ability to commute/relocate:

  • Nagpur, Maharashtra: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred)

Education:

  • Bachelor's (Required)

Experience:

  • Email & chat process: 8 years (Preferred)
  • Inbound process: 8 years (Preferred)
  • BPO industry: 8 years (Preferred)
  • team handling: 4 years (Required)

Language:

  • English (Required)

Shift availability:

  • Day Shift (Preferred)
  • Night Shift (Preferred)
  • Overnight Shift (Preferred)

Work Remotely:

  • Temporarily due to COVID-19

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