New job UC Specialist II in Uttar Pradesh

UC Specialist II
UC Specialist II

UC Specialist II

Company : Stefanini, Inc
Salary : Details not provided
Location : Uttar Pradesh

Full Description

Who we are

For 30+ years, Stefanini has been helping midsize, large and global enterprises increase the efficiency of their IT operations while also helping them leverage information technology to empower their businesses. Our offers include efficient, cost-reducing and effective services (IT Infrastructure Outsourcing, End-User Computing Outsourcing, Application Managed Services, and Mainframe Modernization). With robust offerings aligned with market trends such as automation, cloud, Internet of Things (IoT) and user experience (UX), the company has been recognized with several awards in the area of innovation. Today, the company has a broad portfolio of solutions that combine innovative consulting, marketing, mobility, personalized campaigns and artificial intelligence services for traditional solutions such as service desk, field service and outsourcing (BPO). We have over 25,000 employees across 77 offices in 41 countries across the Americas, Europe, Africa, Australia, and Asia.

Why we are different
  • Brazilian and privately owned company;
  • Agility, flexibility, and innovation are in our DNA;
  • Flat organizational structure which enables faster communication and decision making;

Take a look for yourself
Here's one of our own, talking about the culture, space and growth opportunities:

Job Description:
  • A learned UC Administrator who can provide L2 support for monitoring, management and troubleshooting of multi-vendor UC solution and be responsible for team deliverables.

  • Deep knowledge of Global VoIP and Contact Center platforms;
  • Deep knowledge on Skype for business platform,MS TEAMS
  • Microsoft Technologies on Unified Communications
  • Skype for business server patching
  • Response Group,Hunt Groups Knowledge
  • Zoom and MS TEAMS Admin knowledge
  • Skype Powershell and scripting experience
  • CRM integration with contact center solutions;
  • Public and private cloud communication architectures including SaaS; IP networking, LAN/WAN switching and QoS;
  • Telephony dial plan design and call routing/control protocols
  • Subject matter expert with Microsoft 365 Skype for Business Enterprise Voice experience,
  • Avaya and Cisco Unified Communication and Contact Center environment solutions (UM/VM, Call Recording and WFM, E911, Nuance speech recognition, and SBCs) experience is an added advantage
  • Working on Access issues
  • Provisioning (DID Number Assignment, Voicemail setup, etc)
  • Providing Conferencing support
  • Documentation updates based on tickets received
  • Metrics (Usage, Up time, performance, etc)
  • Auditing (review logs, security inquires, etc.)
  • Collect End user logs for troubleshooting
  • Termination support
  • Server monitoring/alerts