New job Team Leader Customer Service in Kerala

Team Leader Customer Service
Team Leader Customer Service

Team Leader Customer Service

Company : Dropboys Private Limited
Salary : ₹25,000 a month
Location : Kerala

Full Description

As a Customer Service Team Leader at Dropboys, you will help grow the Customer Support team to deliver an exceptional Customer Service experience at scale. Day-to-day, you will be responsible for coaching your team, surfacing opportunities to improve our Support systems, executing against those, and partnering cross-functionally to continually enhance Dropboys user experience.

In This Role, You’ll Get To

  • Lead Dropboys Customer Support team by being an inspiring coach and mentor to the team, fostering a culture of open communication, honest feedback, accountability and collaboration.
  • Serve as a coach, mentor, and leader, helping individuals grow in their career, while setting expectations on performance based on feedback and transparency
  • Demonstrate extraordinary organization and time management skills.
  • Manage the day-to-day operations, goal setting, performance management, and growth of Customer Support Executives
  • Manage customer escalations to create positive outcomes and creative problem-solve
  • Coordinate with recruiting and internal teams to recruit, hire, and train new team members
  • Collaborate with internal stakeholders to improve processes and holistically drive effective solutions for our customers
  • Analyse customer and specialist performance data to make informed decisions about team management

Basic Qualifications:

  • Bachelor's degree with 3+ years of combined experience in customer facing roles across operations / supply chain / logistics / e-commerce or similar
  • Experience with identifying and implementing process improvements and dealing with complex implementations in cross functional teams
  • Ability to work effectively under pressure, strong interpersonal and communication skills to engage with external customers, but also internal leadership teams
  • Strong analytical skills to extract and assess data and trends using both quantitative and qualitative analysis techniques
  • Fluent in Malayalam and English.

Expected Start Date: 13/9/2021

Job Type: Full-time

Salary: From ₹25,000.00 per month

Benefits:

  • Paid sick time
  • Paid time off

Schedule:

  • Day shift
  • Flexible shift

Ability to commute/relocate:

  • Perintalmanna, Kerala: Reliably commute or planning to relocate before starting work (Required)

Experience:

  • total work: 3 years (Preferred)
  • Team management: 2 years (Required)

Language:

  • Malayalam (Required)

Speak with the employer
+91 8943792222