New job Service Delivery Manager in Karnataka

Service Delivery Manager
Service Delivery Manager

Service Delivery Manager

Company : NetConnect Private Limited
Salary : ₹5,00,000 - ₹25,00,000 a year
Location : Karnataka

Full Description

Job Description

Location: Noida

Experience required: 12-15 years

Job Function / Technology: Project management, service delivery

About the role / Description:

You will be responsible for making sure that services are being seamlessly delivered to the clients of an organization. You are in charge of a variety of tasks, such as leading project teams, rectifying reliability issues, monitoring progress, tracking KPIs, and managing budgets.

Skills and Requirement:

  • Strong leadership skills to motivate and lead the team effectively Identify and cross-train team on multiple technologies required to utilize team members effectively.
  • Have a very good technical knowledge in IT security devices like firewall, IPS, IDS, DLP, and other products, including cloud environment
  • Work as a part of the team to ensure team members have understood requirements clearly.
  • Good analytic skills are required to interpret information from numerous sources to prepare reports.

Responsibilities:

  • Establish delivery process and improve customer experience
  • Leading a team of geographically dispersed resources to deliver technology projects on time and within budget for the domain and geography for which they have responsibility Maintaining end-to-end accountability for customer satisfaction and overall delivery excellence within specific service line or function and geographic responsibilities.
  • Work with their teams to determine necessary activities to deliver projects throughout the given service line or function successfully.
  • Ensure that the right type and number of resources are required to fulfill the shift requirements.
  • Delivering customer satisfaction and overall excellence by identifying opportunities (or issues) and assisting with speedy resolution.
  • Holding the teams to the highest standards, project discipline, and accountability.
  • Continuously improving the technical delivery model and strategy, implementing and managing delivery with the associated teams..
  • Supervise Staff and handle their technical and non-technical queries.
  • Act as a bridge between client and team and identify all new requirements.

Benefits and About NetConnect Global:

Why NCG?

WHO WE ARE DRIVES WHAT WE DO!

We Don't build the organization; we create an everlasting family. Our people express a sense of winning together when times are good—and sticking together when times are tough.

Are you a Doer or Achiever?

Well, at NCG, our doors are Open for Doers and Achievers alike. We are a Cult where we create, innovate, learn and Contribute in a comfortable, transparent, and fair environment.

Joining NCG means contributing to a shared ambition for reliable work culture, tackling extraordinary technological challenges in multicultural teams, preserving your work/life balance, and more!

Job Type: Full-time

Salary: ₹500,000.00 - ₹2,500,000.00 per year

Schedule:

  • Fixed shift
  • Monday to Friday

Work Remotely:

  • Temporarily due to COVID-19