New job Network Engineer (2+ Years) in Andaman and Nicobar Islands

Network Engineer (2+ Years)
Network Engineer (2+ Years)

Network Engineer (2+ Years)

Company : CSS Corp Private Limited
Salary : ₹4,50,000 - ₹6,00,000 a year
Location : Andaman and Nicobar Islands

Full Description

Job Profile : Network Engineer
Location : Chennai, Ambit IT Park
Level : L1 Engineer
Experience : 2 – 4 years
Should be willing to work in US, UK time zones (24/7 environment including rotational night shifts)

Job Description:

  • Handling cases received through phone calls or web ticketing system, manage the case load and
  • Summarise ticket status for shift hand-off
  • Perform fault isolation steps, to include Wire Shark, flow basics and firewall status and repeat
  • Procedures as needed and, escalate to the Team Lead when appropriate
  • Use extensive knowledge of the OSI model and how data packets move in the network to
  • Troubleshoot wireless networks
  • Ensure proper documentation of cases
  • Troubleshoot/Diagnose all issues from the customers and driving satisfactory resolution of the issues.
  • Troubleshoot Product, Codes and Configuration issues
  • Ensure consistent customer satisfaction
  • Interface with international customers
  • Timely handoff of cases that require technical or political escalation

Primary Skills:

  • Detail understanding of Basic Networking such as networking devices, OSI Layer, networking protocols such as DHCP, DNS, HTTP is required
  • Logical understanding of packet trace, routing & switching is required
  • OSI layers – detailed understanding of each layer’s function and relevant protocols that
  • operates at each level
  • TCP/IP – thorough understanding and clear explanation about windowing/handshake
  • mechanism
  • Thorough understanding of IP Addressing, Subnetting, VLAN, VTP, 802.1q is required
  • Basic understanding of STP is required
  • Good troubleshooting approach (from Level 1 to 7 of OSI)
  • Ability to analyse packet captures and use tools such as Ping, Traceroute, Wireshark etc...
  • Work from CLI, GUI and/or CMD prompt interface to resolve customer issues
  • Use ARP tables to verify L2 and L3 mapping, MAC to IP interfaces in wireless/wire line networks
  • Should have good understanding of Layer 2 & Layer 3 frame formats and protocols such as
  • ARP, DHCP & OSPF
  • Should have a good understanding of Routing Table and how a Router uses routing table for
  • routing decisions
  • Understanding 802.11 standards, 802.1x, PKI, VPN will be added advantage.

Required Education/Experience and Competencies:

  • Knowledge of Basic Networking, VLAN, 802.1Q, Basic routing & switching
  • 1 - 2 years of IT help desk experience in a call centre environment (or equivalent) is required
  • Willingness and ability to work nightshift & overtime to support customers based on business requirement
  • Telephone communication skills; remain empathetic and courteous while speaking to
  • Customers about frustrating, complicated IT problems
  • Good written communication skills; type updates to trouble tickets to include detailed
  • troubleshooting comments and details; must demonstrate close attention to detail
  • CCNA or equivalent certifications are desired

Job Type: Full-time

Salary: ₹450,000.00 - ₹600,000.00 per year

Benefits:

  • Flexible schedule
  • Food allowance
  • Health insurance
  • Internet reimbursement
  • Paid sick time
  • Paid time off
  • Work from home

Schedule:

  • Flexible shift
  • UK shift
  • US shift

Supplemental Pay:

  • Joining bonus
  • Shift allowance

Education:

  • Bachelor's (Required)

Experience:

  • IT Help desk: 2 years (Required)
  • Basic Networking: 1 year (Required)

Language:

  • English (Required)

License/Certification:

  • CCNA (Preferred)

Shift availability:

  • Night Shift (Required)

Work Remotely:

  • Temporarily due to COVID-19

Speak with the employer
+91 9840419618