New job Customer Care Associate in Maharashtra

Customer Care Associate
Customer Care Associate

Customer Care Associate

Company : DARS Innovations Private Limited
Salary : ₹12,500 - ₹25,000 a month
Location : Maharashtra

Full Description

Job Responsibilities:

  • Provide accurate and timely responses to our customers via email and/or Social Media platforms and/or calls and/or chat.
  • Respond to customer inquiries by properly understanding the inquiry and providing a suitable response in keeping with the company's policies
  • Communicate with internal and external departments to resolve customer queries
  • Escalate potential issues to line managers stakeholders
  • Maintain knowledge of team processes and procedures

Required Skills:

  • High standard of English Speak and Write
  • Strong analytical skills
  • Customer-centric approach
  • Problem analysis and solving
  • Ability to show initiative and be proactive
  • Strong planning and organizational skills

Preferred Skills:

  • Product knowledge to understand fast is essential
  • Experience in social media platforms is preferred
  • Experience in response over email, chat, social media, and the call is a must

Application Deadline: 31/8/2021

Expected Start Date: 1/9/2021

Job Type: Full-time

Salary: ₹12,500.00 - ₹25,000.00 per month

Benefits:

  • Internet reimbursement

Schedule:

  • US shift

Supplemental Pay:

  • Performance bonus

Education:

  • Higher Secondary(12th Pass) (Preferred)

Experience:

  • Customer Care Executive: 1 year (Preferred)
  • email assistance: 1 year (Preferred)
  • Chat assistance: 1 year (Preferred)

Language:

  • fluent US English (Preferred)

Shift availability:

  • Night Shift (Preferred)
  • Overnight Shift (Preferred)

Work Remotely:

  • Temporarily due to COVID-19

Speak with the employer
+91 9818270481