New job American Citizen Services Assistant in Maharashtra

American Citizen Services Assistant
American Citizen Services Assistant

American Citizen Services Assistant

Company : Consulate General Mumbai
Salary : ₹9,01,312 a year
Location : Maharashtra

Full Description

Hiring Path:
  • Open to the public
Who May Apply/Clarification From the Agency:
For USEFM - FP is 06. Actual FP salary determined by Washington D.C.

Current Employees of the Mission - This includes U.S. Citizen Eligible Family Members (USEFMs); Eligible Family Members (EFMs); Declared Members of Household (MOHs), dependents of U.S. Personal Services Contract (USPSC) who are assigned under COM - All Agencies
Security Clearance Required:
Public Trust - Background Investigation
Appointment Type
Permanent
Appointment Type Details:
Indefinite subject to successful completion of probationary period
Marketing Statement:

We encourage you to read and understand the Eight (8) Qualities of Overseas Employees before you apply.

Summary:

The work schedule for this position is:


  • Full Time (40 hours per week)


Start Date:
Candidate must be able to begin working within a reasonable period of time (4-6 weeks) of receipt of agency authorization and/or clearances/certifications or their candidacy may end.

Supervisory Position:
No
Relocation Expenses Reimbursed:
No

Duties

The incumbent is one of four American Citizen Services Assistants in the American Citizen Services (ACS) Unit and reports to the Senior Supervisory ACS Specialist. The ACS section also consists of Consular Officers, which includes the ACS Chief, the Deputy ACS Chief and one rotating Entry Level Officer (ELO). The incumbent provides the full range of emergency and non-emergency American Citizens Services, including passport and citizenship, Federal Benefits, welfare and whereabouts, financial assistance to destitute citizens, births, deaths, and arrests. The incumbent regularly engages with deputy level host government officials, police, immigration and prison authorities to extend aid.


Qualifications and Evaluations

Requirements:

EXPERIENCE: Minimum three years of progressively responsible work involving public contact, customer service and application of regulatory material is required. (Please describe your previous and current job responsibilities in detail.)


Education Requirements:

EDUCATION: A Bachelor’s degree in Arts (Humanities) Business (Commerce) or Science/Technology or related major is required. (Please specify the name of the Certificate/Degree/Diploma course and the major subjects for each qualification you possess.)

Evaluations:

LANGUAGE: Fluency (speaking, reading and writing) in English is required. Good Working Knowledge (speaking and reading) in Hindi is required. Limited knowledge (speaking and reading) in Marathi and Gujarati is required. (Please specify in your application your level of proficiency in each language listed here.)


EQUAL EMPLOYMENT OPPORTUNITY (EEO):
The U.S. Mission provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation.

Qualifications:

All applicants under consideration will be required to pass medical and security certifications.


Benefits and Other Info

Benefits:
Agency Benefits:

Locally Employed Staff, including Members of Household (MOHs), and Third-Country Nationals (TCNs), working at the U.S. Mission in India may receive a compensation package that may include health, separation, and other benefits.


For EFMs, benefits should be discussed with the Human Resources Office.


The pay plan is assigned at the time of the conditional offer letter by the HR Office.

Other Information:

HIRING PREFERENCE SELECTION PROCESS: Applicants in the following hiring preference categories are extended a hiring preference in the order listed below. Therefore, it is essential that these applicants accurately describe their status on the application. Failure to do so may result in a determination that the applicant is not eligible for a hiring preference.


HIRING PREFERENCE ORDER:


  • AEFM / USEFM who is a preference-eligible U.S. Veteran*

  • AEFM / USEFM

  • FS on LWOP and CS with reemployment rights **

  • IMPORTANT: Applicants who claim status as a preference-eligible U.S. Veteran must submit a copy of their most recent DD-214 (“Certificate of Release or Discharge from Active Duty”), equivalent documentation, or certification. A “certification” is any written document from the armed forces that certifies the service member is expected to be discharged or released from active duty service in the armed forces under honorable conditions within 120 days after the certification is submitted by the applicant. The certification letter should be on letterhead of the appropriate military branch of the service and contain (1) the military service dates including the expected discharge or release date; and (2) the character of service. Acceptable documentation must be submitted in order for the preference to be given.


** This level of preference applies to all Foreign Service employees on LWOP and CS with re-employment rights back to their agency or bureau.


For more information (i.e., what is an EFM, USEFM, AEFM, MOH, etc?) and for additional employment considerations, please visit the following link: https://careers.state.gov/downloads/files/definitions-for-va