New job Software Support Technician in Telangana

Software Support Technician

Company : Acmetek SSL
Salary : ₹3,50,000 - ₹5,00,000 a year
Location : Telangana

Full Description

Software Support Responsibilities:

- Server Administrator

- Troubleshooting technical issues.

- Resolving network issues.

- Installing and configuring SSL and PKI certificates.

- Speaking to customers to quickly get to the root of their problem.

- Providing timely and accurate customer feedback.

- Talking customers through a series of actions to resolve a problem.

- Following up with clients to ensure the problem is resolved.

- Supporting the roll-out of new applications.

- Providing support in the form of procedural documentation.

- Managing multiple cases at one time.

Technical Support Requirements:

- Degree in Computer Science or Information Technology.

- Certification in Microsoft, Linux, or Cisco is advantageous.

- Prior experience in tech support, desktop support, or a similar role.

- Proficiency in Windows/Linux/Mac OS.

- Experience with remote desktop applications and help desk software.

- Attention to detail and good problem-solving skills.

- Excellent interpersonal skills.

- Good written and verbal communication.

Job Types: Full-time, Regular / Permanent

Salary: ₹350,000.00 - ₹500,000.00 per year

Benefits:

  • Work from home

Schedule:

  • Day shift
  • Flexible shift
  • US shift

Supplemental Pay:

  • Yearly bonus

COVID-19 considerations:
All Government-issued regulations are followed in the office

Ability to Commute/Relocate:

  • Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (Required)

Education:

  • Bachelor's (Required)

Experience:

  • Software installation support: 3 years (Required)
  • Installing and configuring SSL and PKI certificates: 3 years (Preferred)
  • International Call Support: 2 years (Required)

Language:

  • Fluent English (Required)

Shift Availability:

  • Night Shift (Required)

Work Remotely:

  • Temporarily due to COVID-19

Apply Now