New job SAM - AB in Rajasthan



Company : Airtel India
Salary : Details not provided
Location : Rajasthan

Full Description

SAM - AB Requisition ID: 16368
About the Role

To ensure all L&C govt. and non-govt. projects are implemented as per committed time frames agreed with customer . Build a one-to-one relationship with customers and understand his business environment and requirement. Handle the escalation and day to day internal and external complexities of the project. Enable the each stakeholder to meet the project requirement. Have the attitude to drive the project and handle the critical and complex situations. Understand and arrange the resources for testing the getting the acceptance from the customer with zero compliance. The role involves going beyond brand building for Airtel products/ services and adding value to Airtel Business by creating a personal, holistic and integrated service experience for the customer.

Key Responsibilities

Government L&C projects
1. Ensure smooth project rollout.
2. Project coordination and scheduling
3. Kickoff meetings, LOC signoffs, & SLA adherence.
4. Complete regulatory, quality process compliance across all projects regionally.
5. Regular MIS flow to top management and customer updation.
6. External agency liasioning.
7. Team management
8. Partner management
9. Operation management

1) Having experience in implementing strategic Govt. projects, managing internal teams and partners for end to end solution delivery.
2) Experience in Project management, Networking, Wireless Broadband, Technical Support / Troubleshooting, Team Management with reputed organizations.
3) Adept in analyzing information system needs, evaluating end-user requirements, custom designing solutions, troubleshooting for complex information systems management.
4) An effective communicator with exceptional relationship management skills with the ability to relate to people at any level of business and management and significant experience of working with steering committees other regulatory agencies for smooth project execution.
5) Prepare and sharing weekly Project plan and gantt chart with the customer.
6) Partner management and process improvement related to partner.
7) Planning and tracking the implementation of links and LOC collection to ensure financial targets are met for all implementation in the region on the assigned projects.
8) Timely escalations and seeking intervention to relevant sources to ensure smooth project progress.
9) Monitors all critical escalations until resolution.
10) Proactive arrangement of infra at partner end to overcome BW constraints.
11) Regular Interaction with project team & relationship with them. Co-ordination with internal/cross functional stake holders
12) Daily /Weekly monitor of the projects proactively with partner .
13) Migration of circuits from copper to fiber.
14) Migration of circuits to other partner to realize the revenue.
15) Proficient in providing a high quality of technical services and maintaining maximum uptime for critical equipment.
16) Internet Technologies: Operation and maintenance of Internet Backbone Network ( ISP Setup includes Cisco Routers, Switches, Wireless broadband , Modems, Leased circuits , ISDN and Infrastructure Management.
17) Billing and invoice clearance for all the due invoices .
  • A/C reconciliation
  • Tax & GST understanding
  • Billing reconciliation and collection
  • Relationship management.

Experience & Skills

Must have: Total 5-7 years of experience in ISP/Telecom. Minimum 2 years of experience on project management & handled complex projects and having partner management skills. Sound technical & practical knowledge of routing, switching, SDH network & devices, LL, IP network, MPLS /VPN, EoSDH.

For Employees

Org: Airtel

Designation: Program Manager

Experience: 8-34 years

Position Type: permanent

Business Unit: Airtel Business.HO

Location: RJ-Jaipur-C Scheme

Department: Customer Experience.Service Delivery.Billable-RajSWAN

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