New job Call Centre Executive | US in Kerala

Call Centre Executive | US

Company : WeDoDigital Private Limited
Salary : ₹25,000 - ₹35,000 a month
Location : Kerala

Full Description

We are looking for self motivated, proactive person to join our team to work with our attorneys in USA.

Only those who can speak US Accent fluently need to apply.

Experience Required: 2-3 years

Skill Required : US Accent

Call Center Executive Roles& Duties

  • Make outbound calls to the potential customers and fix appointment with the client.
  • Create tickets on the system to notify the client side about the possible appointments.
  • Following up with the potential customers via means of phone calls, emails, WhatsApp, LinkedIn, direct mailing etc
  • Keep in touch with existing, old customers and leads by adding them to the blog and social media platforms, email blast.
  • Manage marketing campaign, Liaison with SEO team and other marketing vendors, monitor social media and other marketing platforms such as website FAQ, Homeis and Threvo and respond and follow up with leads.
  • Identify super referrals and send gifts annually and devise other ways of keeping in touch. Mail in holiday greetings etc
  • Create weekly reports and maintain the MIS.
  • Create a sales pitch and improvise it according to the customer.
  • Notify the office about any important updates.

Admin Roles& Responsibilities

  • Answer incoming calls and take proper action on each call.
  • Invoice and follow up on payments.
  • Taking care of mail and deadlines.
  • Inform client via phone and email about receipt of mail.
  • Entering deadlines with reference to RFE/ NOIR/NOID/ perm approvals/ biometrics/ interview notices in the calendar.
  • Sharing the calendar reminder with the office staff and the client.
  • Reminding client and office staff of the deadlines every week or automating so that every week’s reminders come via email.
  • Devising new systems to ensure deadlines are not missed.

Job Type: Full-time

Salary: ₹25,000.00 - ₹35,000.00 per month

Education:

  • Higher Secondary(12th Pass) (Preferred)

Experience:

  • Call Centre: 2 years (Required)
  • Admin: 2 years (Required)
  • total work: 2 years (Required)

Language:

  • US Accent (Required)

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