New job Call Centre Executive | US Accent in Kerala
Call Centre Executive | US Accent
Company : WeDoDigital Private Limited
Salary : ₹25,000 - ₹35,000 a month
Location : Kerala
We are urgently looking for self motivated, proactive person to join our team to work with our attorneys in USA.
Only those who can speak US Accent fluently need to apply.
- US Accent
- 2-3 years of experience required
- Strong computer and telephony skills including Microsoft Office Suite, Teamwork, etc.
Call centre Executive's Roles and Responsibilities
- Create tickets on the system to notify the client side about the possible appointments.
- Make outbound calls to the potential customers and fix appointment with the client.
- Keep in touch with existing, old customers and leads by adding them to the blog and social media platforms, email blast.
- Manage marketing campaign, Liaison with SEO team and other marketing vendors, monitor social media and other marketing platforms such as website FAQ, Homeis and Threvo and respond and follow up with leads.
- Identify super referrals and send gifts annually and devise other ways of keeping in touch. Mail in holiday greetings etc
- Create weekly reports and maintain the MIS.
- Create a sales pitch and improvise it according to the customer.
- Notify the office about any important updates.
- Following up with the potential customers via means of phone calls, emails, WhatsApp, LinkedIn, direct mailing etc.
Admin's Roles and Responsibilities
- Answer incoming calls and take proper action on each call.
- Invoice and follow up on payments.
- Inform client via phone and email about receipt of mail.
- Entering deadlines with reference to RFE/ NOIR/NOID/ perm approvals/ biometrics/ interview notices in the calendar.
- Sharing the calendar reminder with the office staff and the client.
- Devising new systems to ensure deadlines are not missed.
- Reminding client and office staff of the deadlines every week or automating so that every week’s reminders come via email.
- Taking care of mail and deadlines.
Job Type: Full-time
Salary: ₹25,000.00 - ₹35,000.00 per month
- US shift
- Commission pay
- Bachelor's (Preferred)
- Call centre: 2 years (Required)
- Admin: 2 years (Required)
- total work: 2 years (Required)
- US Accent (Required)
- Temporarily due to COVID-19