New job AVP - Cards Backend Operations in Maharashtra

AVP - Cards Backend Operations

AVP - Cards Backend Operations

Company : Citi
Salary : Details not provided
Location : Maharashtra

Full Description

JD Summary:-

The Ops Sup Manager (c12) is an intermediate management level position responsible for providing full leadership and direction to a team of employees in an effort to provide operations support services in coordination with the Operations - Core team. The overall objective of this role is to ensure the seamless delivery of operations support services in alignment with Citi operations support infrastructure and processes.


Responsibilities:

  • Lead 3-5 Team Leader (s) / Assistant Manager (s)/ Manager (s) and indirectly overall span of 50-70 team members.
  • Lead the Operations Support department through delegation of tasks and responsibilities for multiple teams
  • Conduct performance evaluations, compensations, hiring, disciplinary actions, and terminations of team members as well as determining staffing needs
  • Monitor team’s end results, ensuring quality and efficiency and contributes to resource planning, budget management and formulation of procedures
  • Contribute to development of new techniques, models, and plans within area of expertise
  • Facilitate alignment of the Operations Support infrastructure through focused technologies and processes
  • Ensure compliance with government regulations as they pertain to retail accounts serviced through the evaluation and implementation of appropriate control and testing measures
  • Provide evaluative judgement based on analysis of information and in-depth knowledge of policies and procedures in complicated and unique situations
  • Has the ability to operate with a limited level of direct supervision.
  • Can exercise independence of judgement and autonomy.
  • Acts as SME to senior stakeholders and /or other team members.
  • Consistently reach business-defined performance indicators with urgency and commitment
  • Conduct regular process reviews to identify improvements
  • Motivate employee performance and continuously develop talent though encouragement, feedback and coaching
  • Serve as a role model in a culture of accountability, integrity and respect
  • Promote an environment of open communication
  • Participate in recruitment for the department and ensure retention of quality employees
  • Management Skills:
  • Takes immediate and independent action to resolve issues or problems when they arise
  • Ability to make sound decisions that reflect good judgment
  • Exceptional performance management abilities
  • Ability to collaborate, build relationships and work across the organization in a multisite matrix operations environment
  • Demonstrated success driving organizational change with a track record of process improvement
  • Ability to plan for projects and initiatives by identifying risks and assumptions
  • Exceptional influencing skills that inspire action without full reliance on authority
  • Superior execution skills with attention to detail and focus on clear, realistic action steps and timelines including capacity planning and financials
  • Ability to probe beyond symptoms to determine the underlying causes of problems
  • Identify hiring needs to ensure adequate staffing
  • Serve as a backup for manager, as needed

Qualifications/ Experience & Other Skill Set:-

  • 15 or 16 years of full time graduation in any stream, preferably from commerce and arts background
  • 12-15 years of maximum experience, preferably from Banking or customer service/Backend Operations of any industry type
  • Should have been Manager Minimum of 2 to maximum of 5 years on paper or lateral movement at a senior manager grade.
  • Experience in Disputes/ Chargeback/Card -Account Maintenance experience is a plus
  • Competence in Risk & Control, ability to identify and mitigate emerging risks
  • Familiarity and understanding of financial industry preferred
  • Excellent communication skills (written, verbal and interpersonal).
  • Extremely organized. Strong multitasking and time-management skills.
  • A demonstrated passion for learning and developing employees at all levels.
  • Must possess good verbal and written communication skills to include proficiency with grammar, spelling and punctuation
  • Must possess good analytical skills
  • Dependable with proficient attention to detail
  • Must possess superior observation skills and the ability to function in a fast-paced environment where standards of quality and timeliness are established
  • Must possess procedure driven judgment in order to find the best solution to an issue
  • Must be goal oriented

Preferred personal attributes:

  • Highly motivated & self-driven
  • Result orientated
  • Customer orientated
  • Analytical thinking

Shift of operations:-

  • Shift timings: 24/7, predominantly 0530, 1530,1630,1830,2030 IST login timings.
  • Should be comfortable working any 5 days a week.


This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

JD Summary:-

The Ops Sup Manager (c12) is an intermediate management level position responsible for providing full leadership and direction to a team of employees in an effort to provide operations support services in coordination with the Operations - Core team. The overall objective of this role is to ensure the seamless delivery of operations support services in alignment with Citi operations support infrastructure and processes.


Responsibilities:

  • Lead 3-5 Team Leader (s) / Assistant Manager (s)/ Manager (s) and indirectly overall span of 50-70 team members.
  • Lead the Operations Support department through delegation of tasks and responsibilities for multiple teams
  • Conduct performance evaluations, compensations, hiring, disciplinary actions, and terminations of team members as well as determining staffing needs
  • Monitor team’s end results, ensuring quality and efficiency and contributes to resource planning, budget management and formulation of procedures
  • Contribute to development of new techniques, models, and plans within area of expertise
  • Facilitate alignment of the Operations Support infrastructure through focused technologies and processes
  • Ensure compliance with government regulations as they pertain to retail accounts serviced through the evaluation and implementation of appropriate control and testing measures
  • Provide evaluative judgement based on analysis of information and in-depth knowledge of policies and procedures in complicated and unique situations
  • Has the ability to operate with a limited level of direct supervision.
  • Can exercise independence of judgement and autonomy.
  • Acts as SME to senior stakeholders and /or other team members.
  • Consistently reach business-defined performance indicators with urgency and commitment
  • Conduct regular process reviews to identify improvements
  • Motivate employee performance and continuously develop talent though encouragement, feedback and coaching
  • Serve as a role model in a culture of accountability, integrity and respect
  • Promote an environment of open communication
  • Participate in recruitment for the department and ensure retention of quality employees
  • Management Skills:
  • Takes immediate and independent action to resolve issues or problems when they arise
  • Ability to make sound decisions that reflect good judgment
  • Exceptional performance management abilities
  • Ability to collaborate, build relationships and work across the organization in a multisite matrix operations environment
  • Demonstrated success driving organizational change with a track record of process improvement
  • Ability to plan for projects and initiatives by identifying risks and assumptions
  • Exceptional influencing skills that inspire action without full reliance on authority
  • Superior execution skills with attention to detail and focus on clear, realistic action steps and timelines including capacity planning and financials
  • Ability to probe beyond symptoms to determine the underlying causes of problems
  • Identify hiring needs to ensure adequate staffing
  • Serve as a backup for manager, as needed

Qualifications/ Experience & Other Skill Set:-

  • 15 or 16 years of full time graduation in any stream, preferably from commerce and arts background
  • 12-15 years of maximum experience, preferably from Banking or customer service/Backend Operations of any industry type
  • Should have been Manager Minimum of 2 to maximum of 5 years on paper or lateral movement at a senior manager grade.
  • Experience in Disputes/ Chargeback/Card -Account Maintenance experience is a plus
  • Competence in Risk & Control, ability to identify and mitigate emerging risks
  • Familiarity and understanding of financial industry preferred
  • Excellent communication skills (written, verbal and interpersonal).
  • Extremely organized. Strong multitasking and time-management skills.
  • A demonstrated passion for learning and developing employees at all levels.
  • Must possess good verbal and written communication skills to include proficiency with grammar, spelling and punctuation
  • Must possess good analytical skills
  • Dependable with proficient attention to detail
  • Must possess superior observation skills and the ability to function in a fast-paced environment where standards of quality and timeliness are established
  • Must possess procedure driven judgment in order to find the best solution to an issue
  • Must be goal oriented

Preferred personal attributes:

  • Highly motivated & self-driven
  • Result orientated
  • Customer orientated
  • Analytical thinking

Shift of operations:-

  • Shift timings: 24/7, predominantly 0530, 1530,1630,1830,2030 IST login timings.
  • Should be comfortable working any 5 days a week.


This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

-

Job Family Group:

Operations - Core

-

Job Family:

Operations Support

-

Time Type:

Full time

-

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting


Apply Now