New job Vice President - Technology Trainer in Telangana

Vice President - Technology Trainer

Company : JPMorgan Chase Bank, N.A.
Salary : Details not provided
Location : Telangana

Full Description

As an experienced Technology Operations professional, your vision and initiative will drive the development of a world-class technology strategy. Leading a high-performing team of creative problem solvers, you'll spearhead tactical changes that enhance processes and productivity across the firm, overseeing the optimization of existing technology solutions while developing new capabilities. Using industry best practices, you'll assess management teams and identify new business opportunities, while ensuring that information controls, plus back-up and recovery strategies, are in place across all environments. Your feedback will foster the ongoing skill development and capabilities of top performers to optimize outcomes. In addition to facilitating collaboration across teams internally, you'll also cultivate meaningful relationships with our global clients and business partners to deliver on strategic priorities.

This role requires a wide variety or strengths and capabilities, including:

  • Bachelor's degree in education, business, human resources, information technology, or related field
  • Certification from talent and training associations a plus
  • Two (2) years' previous experience as a trainer, corporate training specialist, or related position
  • Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel), and instructional software
  • Experience with technologies and best practices for instructional manuals and teaching platforms
  • Strict adherence to company philosophy/mission statement/sales goals
  • Strong project management skills with the ability to supervise multiple projects
  • Good interpersonal skills and communication with all levels of management
  • Organized and able to create multiple timelines, budgets, and schedules
  • Able to multitask, prioritize, and manage time efficiently
  • Excellent leadership, team building, and management skills
  • Encouraging to team and staff; able to mentor and lead
  • Excellent verbal and written communication skills
  • Able to analyze problems and strategize for better solutions

Roles & Responsibilities:
  • Manage global training for the HelpDesk
  • Manage new hire onboarding - support and mentor new employees
  • Liaise with managers to identify skills gaps and schedule training sessions
  • Develop and coordinate training curriculum for HelpDesk roles
  • Partner with HelpDesk Product Experience team and product owners to design and deliver effective training programs relevant to product onboarding
  • Identify venues and schedule/book
  • Coordinate and conduct seminars, workshops, individual training sessions, etc.
  • Prepare educational material such as module summaries, videos, etc.
  • Keep attendance and other records
  • Manage training budget
  • Create strategy for assessment learning to identify areas for improvement
  • Monitor employee performance and response to training
  • Manage Career Development
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.


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