New job Tech Support Analyst in Maharashtra

Tech Support Analyst

Company : UBS
Salary : Details not provided
Location : Maharashtra

Full Description

India
Information Technology (IT)
Group Functions

Job Reference #

231505BR

City

Pune

Job Type

Full Time

Your role

Are you excited about playing a key role in Banking & Trading applications in an increasingly digitized worked? We are looking for someone who can

  • be responsible for providing hands-on Level 2 production support of Wealth Management USA's Banking platforms
  • govern production support execution aligned to existing ITIL framework
  • follow effective and efficient operational policies, processes, and procedures
  • support the Service & Product Manager across several technical domains
  • ensure workflows, processes, tooling, and applications are of the highest quality standard
  • contribute expertise to the management of existing and new IT products and services
  • define workarounds for known errors and initiate process improvements

Your team

You'll be working with the WMA Banking App Support and App Dev teams based out of USA and India. The TOC Pune team provides quality services to ensure end-to-end production stability and availability by combining optimized utility services with dedicated centers of expertise, ensuring business aligned support, always aiming to foster on customer / user needs. Our measure of success is two-fold – clear and recognized benefits into the L2 line teams and standardization of core ITIL practices at a high maturity level.

Your expertise

  • ideally 3-5 years of hands-on experience with Unix, Oracle, Sybase, Autosys, Java
  • monitoring tools such as Splunk, Netcool and AppDynamics - all are very valuable skills
  • knowledge of trading related applications and architecture.
  • ability to solve complex issues, good at problem statement analysis and solution design thinking
  • track record of influencing senior IT stakeholders and business partners
  • confident communicator that can explain technology to non-technical audiences
  • capable of understanding client needs and translating this into products and services

About us

Expert advice. Wealth management. Investment banking. Asset management. Retail banking in Switzerland. And all the support functions. That's what we do. And we do it for private and institutional clients as well as corporations around the world.

We are about 60,000 employees in all major financial centers, in more than 50 countries. Do you want to be one of us?

Join us

We're a truly global, collaborative and friendly group of people. Having a diverse, inclusive and respectful workplace is important to us. And we support your career development, internal mobility and work-life balance. If this sounds interesting, apply now.

Contact Details

UBS Recruiting India

Disclaimer / Policy Statements

UBS is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.

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